Guest Services Agent

4 weeks ago


Sooke, Canada Adrena LINE Zipline Adventure Tours Full time

**About us**

Adrenaline Zipline Adventure Tours is a company that offers outdoor adventure activities in Sooke, British Columbia. We aim to soar above expectations while providing an exhilarating treetop adventure and offering educational insight into the wildlife, history, and natural beauty of Sooke.

Our work environment includes:

- Lively atmosphere
- Safe work environment
- On-the-job training
- Regular social events
- Casual work attire

**Job Type: Seasonal (June
- November)**

This job will be full-time for June-September and have full to part-time availability in September and October.

As the first point of contact with all our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment, ensures that policies and procedures are followed accurately.

**Duties**:

- Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns
- Provide consistent and accurate information on our company, tours and the surrounding area
- Ensure guests are aware of, and comfortable with, all activity requirements and policies
- Coordinate tour arrangements for guests, including reservations, payment and transportation details
- Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
- Execute daily computer-based tasks, including reservations, data entry, reporting, research
- Administrative opening and closing duties, including maintenance of a cash float
- Practice proactive risk management habits
- Ongoing maintenance of retail products (inventory and re-stocking)
- Ensure a clean and tidy workplace
- Special projects, as assigned by management

**Nice to have**:

- Previous experience in customer service, hospitality/tourism, sales
- Excellent interpersonal skills - an upbeat, friendly and professional attitude
- Ability to multitask and excel in a busy environment
- Team player, yet also able to work independently
- Meticulous attention to detail
- Strong knowledge of Sooke/Victoria and the surrounding area
- Ability to organize, plan ahead and manage workload
- Excellent computer skills, specifically Google Apps and Microsoft Office
- Strong communication skills, verbal and written

Qualifications:

- Previous experience in guest relations or customer service preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work well under pressure in a fast-paced environment
- Proficient with phone systems and basic computer skills

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 2-4 months

Pay: $19.00-$22.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Sooke, BC V9Z 0E2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


  • Guest Services Agent

    4 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    **Come Join our team today!** Adventures await in southern Vancouver Island, a diverse natural playground just off our doorstep! Connect with nature as you hike trails in the coastal rainforest. Visit whales, seals and other ‘neighbours’ as you discover the ocean waters still only 30 minutes from Victoria. We operate two boutique style vacation homes...

  • Guest Services Agent

    4 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    **Create exceptional experiences in remarkable destinations.** True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, birthday and anniversary celebrations, on the job training and great opportunities for...

  • Guest Services Agent

    4 weeks ago


    Sooke, Canada Prestige Hotels and Resorts Full time

    Prestige Oceanfront Resort in Sooke, BC is looking for a full-time or part-time Guest Services Agent (also known as Front Desk Hotel Clerk). **Who are we?** We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the...


  • Sooke, Canada Sooke Harbour House Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset **Work setting**: - Hotel, motel, resort **Tasks**: - Arrange for ground transportation - Convey travellers luggage by hand or hand truck - Assist passengers as required - Clean cabins and make beds - Serve food and beverages - Set and clear tables in dining cars - Set-up,...

  • Front Desk Agent

    3 weeks ago


    Sooke, Canada Sooke Harbour House Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Work setting**: - Hospitality industry - Hotel, motel, resort - Remote location - ** Tasks**: - Investigate complaints and claims - Register arriving guests and assign...

  • Full Time Server

    4 weeks ago


    Sooke, Canada Sooke Harbour House Hotel Full time

    **Join Our Team at Sooke Harbour House!** Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished 28-room hotel located on Vancouver Island, is hiring a full-time server. We uphold the highest standards of care for our employees, viewing each team member as a valuable asset. Whether your...

  • Full Time Server

    4 weeks ago


    Sooke, Canada Sooke Harbour House Hotel Full time

    **Join Our Team at Sooke Harbour House!** Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished 28-room hotel located on Vancouver Island, is recruiting for all positions. As we embark on this new hiring phase, our team plays a vital role in the hotel's operations. We uphold the highest...

  • Manager

    4 weeks ago


    Sooke, Canada Adrena LINE Zipline Adventure Tours Full time

    **Why Adrena LINE?**: Adrena LINE is a locally owned and operated adventure tourism company that has been providing thrilling and educational zipline tours to locals and visitors alike since 2006. Would you like to spend your days enjoying the outdoors, helping people make memories and leading a team that is excited to be at work? We have over 18 years of...

  • Front Desk Agent

    4 weeks ago


    Sooke, Canada Sooke Health & Fitness Full time

    Do you love creating welcoming experiences and being the guide that helps others on their fitness journey? Sooke Fitness is looking for an enthusiastic Member Services Team Member to be the face of Sooke Fitness and ensure every member feels supported and motivated. Position: Member Services Part Time About the Role: As a Member Services Team Member at...


  • Sooke, Canada A&W Restaurants Full time

    A&W Sooke, in BC, located at 1806 - 6660 Sooke Road, is looking for 6 permanent full-time Food Service Supervisors to start immediately.  The McMurray Group is a franchise company with 40+ A&W restaurants extending across British Columbia and the Yukon Territories. We take pride in offering our employees a job like no other, and a work environment that...


  • Sooke, Canada Tim Hortons | SBMC Holdings, Ltd. Full time

    **We are hiring immediately!** As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest...


  • Sooke, Canada True Key Hotels & Resorts Full time

    What we offer True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement. Summing it up - The Housekeeping team...

  • Team Member

    1 week ago


    Sooke, Canada Tim Hortons | SBMC Holdings, Ltd. Full time

    **We are hiring immediately!** As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest...

  • Room Attendant

    2 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    What we offer True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement. Positions Available - 4 Summing it...

  • House Person

    2 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    Adventure Awaits! Come be an important part of the True Key family on Southern Vancouver Island; a diverse natural playground of hiking trails, coastal rainforest and marine life. Sooke, a town full of local artisans, cafes and extensive parks is only 30 minutes from Victoria and is a spectacular place to discover nature. This position is located at...

  • House Person

    4 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    Adventure Awaits! Come be an important part of the True Key family on Southern Vancouver Island; a diverse natural playground of hiking trails, coastal rainforest and marine life. Sooke, a town full of local artisans, cafes and extensive parks is only 30 minutes from Victoria and is a spectacular place to discover nature. This position is located at...

  • House Person

    4 weeks ago


    Sooke, Canada True Key Hotels & Resorts Full time

    **Come Join our team today!** Adventures await in southern Vancouver Island, a diverse natural playground just off our doorstep! Connect with nature as you hike trails in the coastal rainforest. Visit whales, seals and other ‘neighbours’ as you discover the ocean waters still only 30 minutes from Victoria. This position is located at SookePoint Ocean...


  • Sooke, Canada Sooke Harbour House Hotel Full time

    **Job Title**: Food Runner Location: Sooke Harbour House, Sooke, BC Job Type: Part-Time/Full-Time Reports To: Food & Beverage Manager **About Us** Sooke Harbour House is a boutique hotel that prides itself on exceptional West Coast hospitality. Our team of ambassadors is passionate about creating memorable dining experiences for every guest. We are looking...

  • Night Clerk

    3 weeks ago


    Sooke, Canada Sooke Harbour House Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Hospitality industry - Hotel, motel, resort - ** Tasks**: - Investigate complaints and claims - Register arriving guests and assign rooms - Resolve complaints...


  • Sooke, Canada Sooke Harbour House Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information...