Quality Control Manager

7 months ago

Richmond, Canada The Radius Group Full time

**QUALITY CONTROL MANAGER**
- **The VALUE this role brings to the team**:_

The role of the **Quality Control Manager** is integral in ensuring we live up to our statement that we have the highest quality in the industry. This role would oversee that technicians are meeting _our_ quality standards, provide ongoing training and ensuring the operations team is creating the best schedules possible for our technicians.

If you are looking for a **meaningful leadership opportunity** and are passionate about **quality fire standards**, this could be your dream role.

The key goals of this role are to ensure:

- Our technicians are engaged and continually learning best practices
- Timely feedback is provided to technicians in regards to recognition and/or improvement
- Everyone is aware of performance expectations and are held accountable to them
- New standards, training, policies and processes are effectively executed within the service department
- Our customers are receiving the best quality fire protection servicing
- **How will you ACHIEVE these goals?**_

Field Staff QC Inspections
- All field Staff inspected twice per year (at minimum)
- Each inspection to include field review and one weeks’ worth of Reports, GPS, & Timecards
- Each inspection is to be documented and sent to the appropriate supervisor, Service Manager and Director as well as saved online
- Quality Control Assessment_
- Develop a grading system, and work with managers on how QC evaluations will be incorporated as part of the compensation plan
- KPI - improve overall field team score annually (KPI to be further developed once a proper grading system is developed and a base line can be established)
- Training & Troubleshooting_
- Assist the training Manager with training development as requested
- Prepare and teach training classes or work with the Training Manager on focus areas/training gaps
- Dispatch Efficiency_
- 1 week per quarter is to be reviewed for scheduling efficiency
- Confirm all information needed for job available for technicians
- Provide feedback regarding improvements or highlight exceptional work
- Assist in SOP development and training as requested
- Other Responsibilities_
- Be a champion of our Company DNA and inspiring the team to follow in suit
- Participate & present in monthly team meetings, weekly huddles, department & strategic meetings
- Participate in lunch & learns and attend customer site visits
- Support solutions for escalated customer issues
- Provide technical support to other stakeholders in the business
- Other responsibilities as required
- **Expectation**:_This is a permanent, full-time job (40 hours per week) 80% in office and 20% in the field.
- **Compensation**:_ this role's salary range is between $80,000-$100,000 per year, depending on experience
- Certification by ASTTBC in fire alarm, extinguisher, emergency lighting, water-based systems is required. Backflow & special hazard fire suppression systems _is a strong_ _asset_.
- Tech-savvy, must have previous experience working with computers on a regular basis, and strong competency with Microsoft Office.
- Effective communicator, who can both listen genuinely and communicate clearly
- Someone who is passionate about staying up to date on the Fire Code, and other quality standards
- Has previous training experience, _is an asset_
- Positive individual who can rally the troops and cares about building strong relationships throughout the business
- A Driver who ‘gets things done’ and takes initiative to make improvements where needs
- Willingness to jump in where needed to support the team
- Solutions-focused mindset where they take accountability for making things happen and bringing ideas to the table
- A valid drivers license and excellent driving record
- **Why does our team LOVE working for us?**_
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
- Charitable donation matching
- Bonus Stat Holiday - Boxing Day
- Learning and development opportunities to grow within the business (including paid training both internal and external)
- Paid association dues
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
- We have a strong brand rep

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