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Front Desk Agent/housekeeping
4 weeks ago
Responsibilities for this Hybrid role:
- Ability to clean rooms, refresh rooms for monthly stays (Housekeeping)
- Laundry
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
**Requirements**:
- Previous experience in a hotel or hospitality industry is preferred
- Excellent customer service skills with a friendly and positive attitude
- Strong communication skills, both verbal and written
- Ability to MULTITASK and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a plus
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.
**Job Types**: Full-time, Part-time, Permanent, Casual
**Salary**: $18.00-$22.26 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Retention bonus
- Tips
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-04-10
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