Front Desk Agent/housekeeping

4 weeks ago


Qualicum Beach, Canada Sandpebbles Full time

Responsibilities for this Hybrid role:

- Ability to clean rooms, refresh rooms for monthly stays (Housekeeping)
- Laundry
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

**Requirements**:

- Previous experience in a hotel or hospitality industry is preferred
- Excellent customer service skills with a friendly and positive attitude
- Strong communication skills, both verbal and written
- Ability to MULTITASK and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a plus

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $18.00-$22.26 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Retention bonus
- Tips

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-10



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