Customer Service Representative/order Desk

2 weeks ago


Calgary, Canada CENTURA TILE Full time

Centura Western is recruiting for a Customer Service / Order Desk Representative for our Calgary location.

**Job Duties**
- Assist customers with standard account-related requests
- Create sales orders, pick tickets and transfers
- Review orders & transfers for accuracy and completion
- Occasionally work with showroom customers
- Provide clear and open communication between sales, management and operations
- Other duties as assigned

**Requirements**:

- High school diploma or GED required
- 3 years pervious customer service experience, order desk, parts counter or call center experience a must
- Minimum 2 years of customer service / inside sales flooring / construction is preferred but not required
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally
- Proven data entry and typing skills
- Experience in P21 software preferred
- Professional appearance and manners
- Strong work ethic and positive team attitude

We thank all applicants for their interest, however only those selected for an interview will be contacted.

**Salary**: $46,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Calgary, AB T2H 2Y4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 3 years (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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