Operations Analyst, Commercial Insurance

2 days ago

Montréal, Canada Definity Full time

**Operations Analyst, Commercial Insurance - Pricing (Eastern Region)**:
Job ID : 6005
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

**What can you expect in this role?**

Provide analytical support and oversight to improve the operational effectiveness of Commercial Insurance across head office, regional, segment and RPC business units. Provides forward thinking analysis, direction to promote and instill consistently effective alignment and execution across Commercial Insurance Eastern operations.

Data Acquisition / Planning
- Provides financial and data analysis in support of Commercial priorities with a primary focus on analytics and data mining to support analysis and informed action
- Leads data acquisition and market analysis working with the relevant internal and external teams to support business insight development
- Supports Commercial Region/Segment Leadership in obtaining timely, relevant metrics in an efficient manner to limit duplication of work with CI Operational lead roles
- Identifies and champion improvements in data structure and automated reporting to align to current Commercial Lines pricing strategies and KPI segmentation

Business Analysis
- Participates in Commercial Initiatives covering but not limited to product definition, financial performance and profitability trending to define requirements and provide data led insights for analysis and action.
- Supports Commercial analysts to identify and leverage efficiency opportunities covering automation and scripting technology
- Supports weekly, monthly, quarterly reporting requirements with timely, actionable data following logical exploration on emerging trends where applicable
- Participates in review of operational process workflows to highlight and address inefficiencies with data supported actions and expected results

Operational Oversight
- Supports CI Operations and CI leadership in managing the roadmap for CI initiatives (e.g., KPI measurement enhancements, Process improvements and alignment) - including risks / issues, reporting on progress against milestones.
- Supports governance and oversight of CI initiative tracking, communication and escalations.

Business Controls
- Provides specialized measurement, reporting and support to ensure awareness and governance across Commercial insurance.
- Collaborates with management / control function partners (e.g. Risk, Legal, Corporate Underwriting) to measure progress and adherence to applicable regulatory and governance issues.

**What do you bring to the role?**
- University degree in any discipline, or college diploma in a relevant discipline
- 4+ years of P&C insurance experience (specific Small Business experience would be considered an asset)
- Analytical focus and statistical background would be considered an asset
- Microsoft suite products is a must have
- Proven expertise in using MS EXCEL special function (VLOOKUP & Pivot Table)
- Working knowledge of VBA as well as BI tools (Cognos & Tableau)
- Ability to use data to help form decisions from a management and other internal stakeholders’ perspective
- **Excellent bilingual in French and English (required)**:

- Exceptional customer service, verbal and written communication skills
- Strong ability to influence and effectively negotiate with stakeholders

LI-JG1

**Go ahead and expect a lot —

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