Downtown Operations Supervisor, Hop-on, Hop-off

3 weeks ago

Burnaby, Canada Gray Line Westcoast Sightseeing Full time

**DOWNTOWN OPERATIONS SUPERVISOR, HOP-ON, HOP-OFF SIGHTSEEING TOUR**

THE FINER DETAILS

**Start Date**: Immediately

**Work Hours**: Full-time, seasonal. Hours of Work: Thursday through Monday, 8:00 am to 4:30 pm

**Location**: Downtown Vancouver

**Wages**: $21 per hour, plus commission

We call this Supervisory role our Hop-On, Hop-Off Controller because they supervise onsite, support and monitor the day-to-day delivery of our Hop-on Hop-Off tour route operations. You bring inspired leadership, a guest focus, adaptability, and problem-solving skills, and thrive in a fast-paced environment. You are good at working with people and prefer working outdoors on your feet, not at a desk

You are a superstar multi-tasker - and we can’t wait to meet you

YOUR WORK WILL INCLUDE
- Working with our Operations office, coordinating and helping with the day-to-day operations of our Hop-On, Hop-Off Sightseeing tour, Drivers and Step-On Guides from our Downtown Vancouver office
- Working onsite at Canada Place during the mornings to support the flow of operations, Drivers, Step-On Guides and Guests for an on time tour performance
- Monitoring radio, telephone, and on-road provision of service for a quality tour experience
- Organizing and maintaining daily bus utilization, assigned Drivers, Step-On Guides and passenger counts
- Professionally communicating operational deficiencies with drivers, call centre, sales team, and managers as appropriate
- Completing a daily report of activity, efficiencies, and issues

WHAT WE WILL LIKE ABOUT YOU
- You are a quick-thinking problem solver who reacts appropriately to unexpected changes
- You are calm, patient, adaptable, and can work with multiple, diverse people
- Likes to work in the field, on your feet, and not behind a desk
- You are very organized and detail-oriented approach, thriving under pressure in a fast-paced environment
- You work equally well individually and as part of a team
- Flexible schedule and able to work evenings, weekends, and holidays
- Prior customer service, dispatch, or supervisory experience is an asset
- Prior experience at a sightseeing company is a big bonus
- Working knowledge of Microsoft Office
- Strong knowledge of Downtown Vancouver and surrounding areas

WHAT YOU WILL LIKE ABOUT US
- Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
- Central Burnaby and Downtown Vancouver office with easy access to all transit routes
- Referral program - get your rockstar professional colleagues to join our team
- Internal and external recognition programs for fun awards and prize opportunities
- Invitations to VIP tourism industry events, networking opportunities, and familiarization tours
- The little things like free coffee, hot chocolate, and water (available in-office

Please submit a Cover Letter with your Resume when applying.

Gray Line Westcoast Sightseeing is the 2023 #1 Top Nominated Company at the Vancouver Tourism Awards
This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Nations on which our offices are located.

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