Branch Manager

2 months ago

Vernon, Canada BMO Financial Group Full time

2806 32nd Street Vernon British Columbia,V1T 5L7

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulti

  • Branch Manager

    19 hours ago

    Vernon, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Assistant Branch Manager/advisor

    20 hours ago

    Vernon, Canada Royal Bank of Canada Full time

    **Job Summary** - **PLEASE NOTE THIS IS AN 18 MONTH CONTRACT** **What is the opportunity?** As an Assistant Branch Manager Advisor, your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you deliver an exceptional client experience and maximize...

  • Branch Care Coordinator

    2 months ago

    Vernon, Canada VitalAire Canada Inc. Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Branch Care Coordinator

    2 months ago

    Vernon, Canada VitalAire Canada Inc. Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Branch Care Coordinator

    2 months ago

    Vernon, Canada VitalAire Canada Inc. Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Branch Care Coordinator

    1 week ago

    Vernon, Canada VitalAire Canada Inc. Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Branch Care Coordinator

    1 week ago

    Vernon, Canada VitalAire Canada Inc. Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Branch Care Coordinator

    2 months ago

    Vernon, BC, Canada Balazs Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Customer Experience Associate

    1 week ago

    Vernon, Canada Scotiabank Full time

    Requisition ID: 174055 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Branch Care Coordinator

    2 months ago

    Vernon, BC, Canada Air Liquide SA Full time

    Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? VitalAire is currently...

  • Senior Financial Advisor

    1 week ago

    Vernon, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 199103Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they...

  • Senior Financial Advisor

    3 weeks ago

    Vernon, Canada Scotiabank Full time

       Requisition ID: 199103Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Senior Financial Advisor

    1 week ago

    Vernon, Canada Scotiabank Full time

       Requisition ID: 199103Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Senior Financial Advisor

    3 weeks ago

    Vernon, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 199103Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What your role will be…Senior Financial AdvisorAt Scotiabank we help employees build their futures – where they...

  • Senior Financial Advisor

    3 weeks ago

    Vernon, Canada Scotiabank Full time

    Requisition ID: 199103 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What your role will be… Senior Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Management Trainee

    4 weeks ago

    Vernon, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Management Trainee

    1 week ago

    Vernon, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Human Resources Manager

    3 days ago

    Vernon, Canada Great West Equipment Full time

    Human Resources Manager Great West Equipment Succeeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority. At Great West Equipment, and we do just that. We’re a a heavy equipment machine...

  • Human Resources Manager

    1 hour ago

    Vernon, Canada Great West Equipment Full time

    Human Resources Manager Great West Equipment Succeeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority. At Great West Equipment, and we do just that. We're a a heavy equipment machine business...

  • Sales Coordinator

    2 months ago

    Vernon, Canada AVENUE MACHINERY CORP. Full time

    Douglas Lake Equipment and Avenue Machinery are the Agriculture, Construction, Commercial and Turf Equipment Dealer for Kubota, New Holland, Fendt, Massey Ferguson and Kobelco products. We are proud to be the #1 choice for Kubota, Kobelco & New Holland, Fendt and Massey Ferguson Equipment, Rentals, Parts, and Service. We are currently looking for a...