Risk Resolution Specialist

2 days ago

Toronto, Canada Payfirma Corporation Full time

**Risk Resolution Analyst**

**Mercco Payments Inc. Dept: Risk Management Type: Full-Time**

**Company Overview**
Merrco is a payment processing company that enables its merchant customers to accept credit, debit and alternative payments online and at the point of sale. Merrco markets its services directly to merchants and through a network of channel and integrated partners. Merrco has developed specialized expertise in regulated industries and has exclusivity arrangements with its bank sponsor and payment gateway partner for cannabis and cannabis-related transactions.

**Job Summary**
The Risk Resolution Analysts’ role is routinely contact and communicate directly with Merchants to resolve for uncollected balances owing, problematic transactions (including Chargebacks, Fraud, velocity etc.) conduct risk assessment, monitoring and merchant portfolio review functions as part of the Risk Management and Compliance function for Merrco. The individual in this role will be responsible for reviewing, refining and assisting with the development of risk, fraud detection, industry (Card Brand, Acquirer), regulatory and compliance programs including new initiatives and policy development for the firm.

Responsible for managing the daily risk monitoring and assessment programs for the firm ensuring merchant portfolio risks are managed and mitigated.

Oversee the in-house reporting and vendors tools designed to identify risks related to merchant processing activity.

Review Agent initiated merchant origination to ensure new merchants adhere to card brand and acquirer standards for business model, website practices and card brand network security.

Document risk processes, best practices and routines for use by the Risk Management function, operations and the sales functions.

Assist with automating and simplifying routines used in regular risk programs to manage the efficiency and advance their utilization.

Oversee Risk and Compliance adherence from all frontline sales and operations units.

Proactive management of risk reporting and tools to minimize and mitigate potential concerns which are arising from the merchant portfolio.

Assess the impact of regulatory developments services and provide relevant and timely guidance

Continually evolve the design, content and training material of Risk owned documents

Manage the resolution of all merchant issues which may pose a risk to the firm.

The Risk Analyst from will work with Compliance supporting the on-boarding of clients and registration activities. Ensure compliance with PCS and Card Brand policies, including Code of Conduct.

Support the coordination of internal and external Audits or Regulatory reviews

Duties or projects as assigned om time to time.

**Qualifications & Competencies**

Strong communicator able to deliver messaging to Merchants.

University Bachelor’s Degree

Software and Technical Knowledge (Excel, Word, Online Tools)

Knowledge of Payments, Card and Financial Industry Practices and Risks is beneficial.

**Competencies**

Card Brand Rules (Visa, MasterCard, American Express, Discovery, Diners Club)

Merchant Processing network processes including Ecommerce platforms

Risk Assessment

Analytical and Critical thinking

Problem Solver

Detail Oriented

Written and Oral Communication

Organized

Teamwork

Conflict Management

Accountable

Results orientated

Project Leadership

Able to work well under pressure

hB89uxEOEJ

  • Manager, Member Risk

    2 weeks ago

    Toronto, Canada Member Risk & Resolution Full time

    Date Posted: 12/20/2024 Location: Ottawa/Toronto, Ontario, Canada Reference No.: 2024-743 Position Type: Full-time Permanent Salary Range: $115,742.00 - $136,786.50 (salary is generally in that range) **About us** We are an organization driven by purpose. We are dedicated to serving Canadians and strongly committed to protecting their hard-earned money...

  • Early Resolution Specialist

    4 months ago

    Toronto, Canada Ontario Health Full time

    Created under the Excellent Care for All Act, Patient Ombudsman's role is to help resolve complaints from patients, residents and caregivers about their experiences in Ontario’s public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres. Patient Ombudsman also investigates matters of public interest. We take...

  • Early Resolution Specialist

    2 days ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Customer Support Specialist

    2 months ago

    Toronto, Canada RISK Full time

    **Company Description** RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment** **Who We Are**: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000...

  • Independent Risk Control Consultant

    4 months ago

    Toronto, Canada Davies Risk Services Full time

    Davies is looking for** Risk Control Consultant **to work on an independent contractor basis. **Insurance-based inspection work is the underlying foundation** however, most projects are consultative in nature leading to a better understanding of risk, and a focus on reduction of exposures leading to fewer accidents, injuries, losses and claims. Davies North...

  • Conflict Resolution Specialist

    2 weeks ago

    Toronto, Ontario, Canada Disability Solutions Full time

    As a Conflict Resolution Specialist at CN, you will play a critical role in resolving conflicts and promoting a positive and productive work environment. You will work closely with leaders to identify and prepare arguments to defend the company's position on labor relations issues, and establish, maintain, and foster a solid working relationship with union...

  • Resolution Specialist

    3 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...

  • Clinical Risk Specialist

    7 months ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Reporting to the Director, Quality, Safety and Performance the Clinical Risk Specialist is a critical enabler of high reliability and supports a culture of psychological safety the organization. The position is strategically situated, with the successful incumbent having active oversight of all clinical risk activities. The role will require the individual...

  • Multilingual Case Resolution Specialist

    4 weeks ago

    Toronto, Ontario, Canada Europ Assistance Full time

    Europ Assistance Canada, a leading provider of travel assistance services, is seeking an experienced Multilingual Case Resolution Specialist to join its team in Canada. The successful candidate will be responsible for providing exceptional customer service to clients in a bilingual environment.The role involves handling incoming calls and initiating outbound...

  • Director, Resolution Analysis

    3 days ago

    Toronto, Canada Collins Executive Search Full time

    About Assuris:Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers a...

  • Director, Resolution Analysis

    3 days ago

    Toronto, Canada Collins Executive Search Full time

    About Assuris:Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers a...

  • Director, Resolution Analysis

    3 days ago

    Toronto, Canada Collins Executive Search Full time

    About Assuris: Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers a...

  • Director, Resolution Analysis

    3 days ago

    Toronto, Canada Collins Executive Search Full time

    About Assuris:Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers a...

  • Director, Resolution Analysis

    3 days ago

    Toronto, ON, Canada Collins Executive Search Full time

    About Assuris: Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers...

  • Director, Resolution Analysis

    2 days ago

    Toronto, ON, Canada Collins Executive Search Full time

    About Assuris: Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers...

  • Claims Resolution Specialist

    4 weeks ago

    Toronto, Ontario, Canada Gallagher Bassett Full time

    Gallagher Bassett is a leading provider of claims management services, and we are seeking a highly skilled Claims Resolution Specialist to join our team.About the RoleThis is an excellent opportunity for a professional with experience in insurance claims resolution to take their career to the next level. As a Claims Resolution Specialist, you will play a key...

  • Director, Resolution Analysis

    5 days ago

    Toronto, Ontario, C6A, Ontario, Canada Collins Executive Search Full time

    About Assuris:Assuris was founded in 1990 and its mission is to protect policyholders by minimizing the loss of benefits if their life insurance company should fail. Every life insurance company authorized to sell insurance policies in Canada is required by the federal, provincial, and territorial regulators to become a member of Assuris. Assuris offers a...

  • Resolution Specialist--bilingual

    4 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...

  • Bilingual Resolution Specialist

    4 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...

  • Resolution Specialist--bilingual

    2 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...