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Food Services Manager

7 months ago

Vancouver, Canada PHS Community Services Society Full time

_**PHS Community Services Society is hiring an excluded, full-time Food Services Manager**_

**JOB SUMMARY**

The Manager of Food Services reports to Senior Managers of Housing and Programs and is responsible for the effective and efficient operations of the PHS Food Services. Responsibilities include budgetary and cost controls with purchasing, service deliveries and inventory control of supplies. This position plans, organizes, directs and controls operations across all PHS kitchens, providing more than 1600 meals per day. This role assesses capacity and conducts detailed planning for service expansion as new projects and programs are added. The Food Services Manager will need to be available for after-hours scheduling.

**SOCIETY PHILOSOPHY**

PHS Community Services Society provides housing, harm reduction, health promotion and health care to vulnerable communities. Our supportive housing and low barrier programs provide refuge, services and advocacy for those who are homeless or poorly served elsewhere due to their physical health, mental health, behaviour, substance use, or involvement with the criminal justice system. Our work is grounded in honouring self-determination and providing as much choice of therapeutic treatments as possible within a trauma-informed continuum of care. We foster an environment which accepts and looks to the good in each member. PHS is a renowned innovator and a leader in harm reduction and health care for marginalized communities. PHS Housing actively seeks to find an alternative to eviction in every situation.

**KEY RESPONSIBILITIES**

The job includes, but is not limited to, the following:

- Responsible for hiring, communicating job expectations, training, mentoring, coaching and developing staff. Provides work direction and conducts regular employee evaluations.
- Strong knowledge of and compliance with the collective agreements, OH&S, and PHS employee policies and procedures.
- Investigates work conduct and staff performance issues. Facilitates remedial action or progressive disciplinary action, up to and including termination.
- Participates in grievance processes and other labour relations matters when necessary.
- Responsible for filling unfilled scheduled vacancies and doing last minute shift coverage. Reviews schedules in advance to identify upcoming issues. Works with the Coverage Team.
- Schedules and monitors attendance. Responsible for staff timesheet punches and shift adjustments.
- Promotes teamwork and a positive atmosphere.
- Responsible for designing the food production and delivery systems for Food Services. Centralizes food purchasing and distribution to project and program sites.
- Sets operating standards in PHS kitchens ensuring quality control and continuous quality improvement. Recommends adjustments to staffing levels.
- Assesses workflow efficiency of Cook Coordinators, Cooks, and Food Service Workers positions.
- Ensures menus and recipes comply with nutritional guidelines. Ensures expectations for programs that are funded to observe dietary restrictions are met. Enlists the services of a registered dietitian to perform menu reviews.
- Ensures systems and logistics for meal delivery to projects and programs is prioritized and that meals are delivered to projects and programs on-time, each day.
- Ensures Food Safe standards are met. Completes inspections and establishes remedial action plans for problem areas. Ensures staff Food Safe certificates are up-to-date.
- Works closely with Housing and Programs management on issues/feedback related to food quality, and resident satisfaction.
- Liaises with external suppliers and vendors regarding equipment purchases and repairs. Responsible for coordinating the care and maintenance of kitchen equipment.
- Researches, drafts and submits grant proposals. Liaises with community groups, such as the Greater Vancouver Food Bank, about food donation opportunities.
- Responsible for spending within the limits of the Food Services budget. Makes cost-effective purchases of supplies and services. Makes recommendations regarding the Food Services operating budget. Monitors and adjusts expenditures.
- Liaises with external vendors, suppliers and local resources to procure food. Sources wholesale/low cost/local food.
- Works with the Health and Safety Advisor to conduct accident and injury reports in compliance with OH&S and WorkSafe BC regulations.
- Performs various administrative and other duties as required.

**QUALIFICATIONS / EXPERIENCE**
- Bachelor degree or industry certification in Food and Hospitality or Nutritional Sciences.
- 5-7 years of food service and nutrition management experience.
- Knowledge of budget management.
- Demonstration of superior interpersonal skills with a preference to working as part of a team.
- Proven ability to be highly self-motivated, demonstrate initiative and recommend changes, when required to improve operations.
- Excellent communication and conflict resolution skills.
- Dem