Office Administrator

GFL Thunder Bay is looking for an office administrator

The responsibility of the Office Administrator is to ensure the smooth day-to-day process of inter-office documentation flow. This position will be required to interact with Internal and External customers and provide information in response to inquiries of service issues, deficiency’s and to handle, resolve and delegate such customer inquiries and complaints. Responsible for the day-to-day process, organization of documents and general administration duties. Relied upon to foster and maintain positive vendor and client relations.

**Key Responsibilities**:

- Dealing with phone inquiries and assisting customer and vendors, and forwarding related questions to management where applicable.
- Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks.
- Handling routine customer problems and serving as interface between company and customer.
- Identify and communicate opportunities of additional/new services for current/future customers.
- Set up customers, update existing customer schedules if required, create and log purchase orders.
- Assist with investigating, resolving billing discrepancies and providing back up to site management.
- Assist internal billing department with completing monthly billing, including processing and entering all time and material work.
- Assist with vendor and supplier request for quotations if required.
- Liaise with Stewardship and submit all necessary documents.
- Identify account discrepancies and make necessary adjustments.
- Documentation control -photocopy and collate documents for distribution, mailing and filing.
- Completing documentation and assisting the customer with required paperwork, including customer feedback forms.
- Handle high request volumes with effective service quality.
- Manage time-sensitive administrative tasks.
- Other administrative tasks as required.

**Knowledge, Skills & Competencies**:

- University degree or College Diploma in environmental science technology or related discipline is an asset.
- At least 2-4 years combined customer service experience in a call center and/or office environment.
- Ability to work in a fast-paced environment.
- Strong relationship and interpersonal skills.
- Ability to work without supervision.
- Resolving conflict multi-tasking.
- Excellent communication skills in oral and written English.
- Ability and openness to training and learning about our business.
- Exceptional computer skills and competency.
- Competent working knowledge of Microsoft office, excel, word, power point and outlook.

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _