Student Financial Services Counsellor

2 weeks ago

Vancouver, Canada City University of Seattle Full time

Canada: Student Financial Services Counsellor (Hybrid)
Category:

Canadian Positions
Subscribe:

Department:

Canadian Operations
Locations:

Vancouver, British Columbia
Posted:

Nov 15, 2023
Closes:

Open Until Filled
Type:

Full-time
Position ID:

169944

**About City University of Seattle**:
City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average, according to the Chronicle of Higher Education data.

CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate, and endorsement programs are offered online, in-person, mixed-mode, and performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.

**Job Summary**:
Serves as the first contact in assisting students with obtaining the financial aid support needed to achieve their educational and career goals.

**Essential Duties and Responsibilities**:

- Provide a high level of service to students in need. Respond to various financial assistance inquiries in a timely manner.
- Finalize Appendix 3 Requests for regular full-time students.
- updated financial resources with students each term and coordinate bulletins.
- Participate in the review of scholarship awards using established rubrics.
- Perform other administrative and front-line coordination tasks as required.

**Requirements**:
**Minimum Qualifications**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 1 year of experience directly related to student financial assistance or experience working in a private or public post-secondary institution.
- Strong computer skills, including proficiency with word processing, data entry, spreadsheets, Outlook, and databases (PeopleSoft, partner portal through BCeID, scheduling software).
- A current working knowledge of relevant policies and procedures for provincial and territorial financial aid is an asset but not required. Training will be provided.
- Must demonstrate a high level of customer service, attention to detail, and communication skills.
- Ability to maintain discretion and confidentiality.
- Ability to perform job duties with mínimal supervision, effectively prioritize work, multi-task, and adjust to changing workloads and deadlines.
- Demonstrated experience working with people of diverse racial, ethnic, and socioeconomic backgrounds.
- Ability to read and interpret operating instructions and procedure manuals. Ability to write routine reports and correspondence.

**Additional Information**:
**Physical Demands**:

- An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
- While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hand and wrists.
- The employee is occasionally required to stand, walk, grasp, handle, feel, and reach.

**Working Conditions**:

- The working conditions described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
- Work is generally performed remotely. Must be able to travel to the campus office for in-person appointments.
- Evening or weekend hours may be required.

**Salary information**:
CAD $46,000 - $49,000/year DOE

**Benefits information**:
We offer a comprehensive benefits package including paid holidays and paid time off; supplemental medical, dental, vision, and drug coverage; retirement savings plans with employer matching; tuition benefits; and other workplace perks such as flexible work schedules.

**Application Instructions**:

- Completed Electronic Application Form
- Cover letter
- Resume
- City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interest

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