Service Manager

4 days ago


Duncan, Canada Traveland RV Canada Full time

**Service Manager**

Our busy dealership needs someone with at least 5 years of experience running a successful service department. Excellent pay and benefits are just the beginning. The opportunities for advancement and enrichment are almost limitless for a motivated, detail-oriented Service Manager. And the time to act is now Don’t put your career on hold for another minute. Contact us today and let’s get the ball rolling.

**Responsibilities**:

- Participate in operations/departmental planning
- Create annual budgets
- Communicate with Techs
- Track the daily gross sales of service department
- Complete daily walk throughs of the shop
- Review work orders to ensure coding is correct
- Be available for consult and support for technicians, service writers, warranty clerks, and parts personnel
- Review insurance estimates for accuracy
- Review the service doc and financial performance of the department daily
- Check next day service appointments
- Review service logs for length of stay on the lot
- Hold weekly department meetings
- Attend weekly manager meetings
- Provide outstanding customer service for issues that need to be addressed at managment level
- Schedule vacation for techs and service writers
- Assist in payroll related queries

**Weekly**
- Check open work order report
- Check production in the shop
- Attend managers meeting

**Monthly**
- Review the DOC
- Monitor production of each Tech
- Check CSI
- A/R for Service & Warranty

**On-Going**
- Interview applicants for Service Department
- Problem solving with staff
- Ensuring a safe work space
- Ensure staff have the correct equipment and tools
- Create and encourage a positive enviorment
- Be available to respond to "in the moment" needs od your team
- Ensure a respectful workplace for all

**Education and/or Experience**

High School diploma and five years related experience; or equivalent combination of education and experience

**Certificates, Licenses, Registrations**

Operator Driver's License (must be insurable)

**Benefits**
- Great West Life Coverage
- Semi Monthly Staff Lunches
- Annual Mexico Trip
- RRSP Matching

**About Us**

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with sites in Langley BC, Kelowna BC, Duncan BC, Airdrie AB, Grande Prarie AB, and Saskatoon SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories and RV rentals. If you have any questions about buying, renting or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today


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