Manager, Records Management

7 months ago

Duncan, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Records Management & Registration Services, the Manager, Records Management & Registration Services provides leadership to records management and registration staff at assigned site(s) which includes making decisions on hiring selection, establishing performance expectations, conducting performance evaluations and resolving disciplinary matters. The Manager provides support to all clinical care areas that manage patient records and perform registration within a specified geographical area within Island Health, including private surgical facilities under contract with Island Health. The Manager oversees operating budget(s) for designated site(s) and ensures the site(s) operates within assigned budget. The Manager provides feedback into the operating budget process by reviewing operations and bringing forward issues and ideas for changes required to the budget.

The Manager supports the development and implementation of policies and procedures in accordance within organizational and legislative requirements in collaboration with the Regional Manager and other members of the Health Information Management leadership team. Liaises with medical staff, clinical staff, site leadership and various other stakeholders at all levels, as well as external agencies to communicate policies and procedures. Strives to enhance service delivery, lead quality assurance activities and foster partnerships with user departments. Promotes the use of system(s) with organizational stakeholders and works collaboratively with staff, stakeholders, IM/IT departments, external organizations and health care professionals/providers to achieve excellence in the use of the systems for registration and records management.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Bachelor's degree in health information or administration with five (5) years of relevant experience in the health care field, including two (2) years in a supervisory or leadership role. Relevant experience includes using related computer technology and knowledge of health records management, registration services, quality improvement methodologies, change management processes, and applicable legislation, in particular the Freedom of Information and Protection of Privacy.

**Skills And Abilities**:

- Demonstrated ability to participate actively within a team structure
- Demonstrated skill in developing and maintaining successful working relationships with customers, their families, colleagues, stakeholders, and others
- Demonstrated ability to support organization and/or departmental change management policies and procedures
- Effective verbal and written communication and interpersonal skills
- Ability to organize work and set priorities
- Demonstrated knowledge of the health care system
- Strong computer skills with word processing, spreadsheet, presentation such as Microsoft Word, PowerPoint, and Excel
- Strong supervisory skills

**Job Requirements**:

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