Dispatcher, Building Operations

5 months ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
The Dispatcher is responsible for the management of the 24/7 Incident Management Software in event, and will monitor the radio and dispatch resources to respond to incidents and service requests in the venue during events.
- Constantly monitor all communication systems during events (two-way radios, phones, fan request texts, internal staff communicator devices, and the Incident Management System (IMS) dashboard.
- Maintain an accurate record of all calls recording required information as well as follow up details to close the call.
- Dispatch corresponding staff from various departments in a professional and efficient manner.
- Track the event progress by entering the appropriate event markers.
- Ensure data integrity and accuracy to ensure consistent reporting is generated for each event.

**Qualifications**:
- Related work experience or a post-secondary degree in Event Management, Emergency Telecommunications.
- Experience working in a large multi-purpose sports & entertainment facility.
- Ability to establish and maintain relationships with co-workers and venue guests.
- Ability to interact effectively and calmly with patrons and employees during aggravated circumstances.
- Comfortable dispatching/communicating over a two-way radio system during stressful situations.
- Ability to effectively manage crises and work under pressure without loss of composure.
- Ability to multitask and prioritize calls and call volume to maintain a good workflow and incident management technique.
- Must be able to make sound judgments, memorize, recollect and quickly retrieve relevant information.
- Proficient at multi-tasking.
- Proficiency with Windows operating system, and basic knowledge of computer operations.
- Knowledge of 24/7 V4 Software is considered an asset.
- Able to frequently work non-traditional hours, including evenings, weekends and holidays, is a must.
- This is a part time hourly position that operates before, during, and after events at various MLSE venues.

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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