Switchboard Attendant

**Job Description**:
**Position**:Switchboard Attendant

**Department**:Information Services

**Posting ID**: 2023-33754

**Role Level**: AC02 ($20.15 to $25.19)

**Status**:Temporary Part Time ( 6 months)

**Site**:Mississauga /Credit Valley Hospital

**Shifts**:Rotating 5pm-10pm Mon-Fri with alternating weekend night shifts(11pm-7am) every other week

**Posting**: July 4,2023

**Internal Deadline**:July 11,2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**To be noted, this is a 24/7 environment, with rotating shift work. This is a high stress, rapid paced role requiring excellent communication skills & concentration in emergency situations, for extended periods of time.

**QUALIFICATIONS**
- Grade 12 education or equivalent required
- Related experience working in a switchboard, preferably in a healthcare setting is an asset
- Knowledge and skills using computers including Windows based systems at an intermediate level is required: MS Office (Outlook, Word, Excel), internet and intranet searches
- Proficiency in keyboarding
- Knowledge and familiarity with hospital terminology, services, and processes is preferred
- Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
- Comfortable using a Public Address system (making overhead announcements with clear pronunciation during emergency situations)
- Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately
- Strong work performance and attendance record are essential
- Ability to maintain composure while performing multiple tasks in often high stress situations
- Ability to work in an enclosed shared space, with loud audible & visual alarms a must

**RESPONSIBILITIES**
- Operate a computerized telephone console and public address system (used for calling emergency codes to overhead speakers)
- Monitor various alarms (site dependant) such as fire panels, medical gas alarms and building alarms, elevator entrapment
- Respond & process all Emergency Codes following hospital policies & procedures
- The ability to adjust from a life and death emergency situation to a routine inquiry, while still treating all callers with the same level of professionalism and respect is a must.
- Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
- Answer main hospital internal lines, external lines and emergency lines requiring various skill sets with ability to prioritize emergency calls & locating calls for professional staff
- Efficiently process/escalate calls in an accurate and courteous manner
- Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
- Ability to perform overhead announcements for routine and emergency requests in a calm, clear and concise manner
- Provide pager support for pager users (trouble shooting, battery changes, loaner-pagers)
- Maintains accurate documentation and record of daily activities through logs & stats
- Update on-call schedules for immediate changes, after hours, holidays & Stats
- Performs daily quality assurance pager testing, and assists with fire drills and fire bell testing
- Participates in the orientation and training of new employees
- Provides administrative support for departmental activities and other duties as assigned by the Manager/Admin Leads

**To pursue this career opportunity, please visit our website**:
Where these factors are relatively equal seniority shall govern providing the successful applicant.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.