Systems Administrator, Projects
4 weeks ago
**About TLC Solutions**
TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.
We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and manage servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide IT management, remote support, and onsite desk-side support services to our clients.
In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and, since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.
United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolo**joy**
**About the opportunity**
Our awesome team has capitalized on the surge in demand for technology that’s been occurring in the past few years and has been expanding rapidly. We are looking to bolster our ranks with technically-inclined team members who are well-versed in customer service to keep up with the rate at which we are growing.
The role of the Systems Administrator (Projects) is to assist with project delivery by performing and completing technical project tickets and deliverables. Depending on the size, complexity and nature of the project, you may be required to manage the sequence and schedule of project tasks or be required to work with a Project Coordinator as part of a delivery team.
This position reports to the Director of Technology and the required hours are Monday to Friday from 8 AM - 5 PM, having a 1-hour lunch break.
**ESSENTIAL RESPONSIBILITIES**
A Systems Administrator, Projects role carries these responsibilities:
- Manage a detailed project schedule
- Follow a statement of work (SOW)
- Assist with the management of a project execution plan
- Identify and report potential change orders and scope creep
- Complete all assigned project tickets with accurate time-tracking
- Take appropriate technical action to ensure satisfaction and timely resolution
- Ensure that all work is carried out and documented per existing standards and methods
- Conduct onsite service trips as required; some local and out-of-town travel may be required
- Provide progress updates consistently to various stakeholders
- Provide directed assistance to project tasks as assigned by Project Coordinators or by Senior Systems Administrators within the projects department
- Utilize industry best practices, techniques and standards throughout the project lifecycles
- Continuous self-improvement through workshops, certifications, or job shadows
- Provide exceptional customer service to all clients and prospective clients
**QUALIFICATIONS AND EXPERIENCE**
- Minimum 3 years of customer service experience
- Effective communication skills - verbal and written
- Positive, solution-oriented mindset, with the ability to work alone or as part of a team
- Minimum 1 year of information technology (IT) in a tier-2 or tier-3 helpdesk position
- Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited technical institution
- Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset
- Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset
- Experience with server virtualization through Hyper-V or ESXi is preferred
- Experience with Microsoft 365 cloud platforms is preferred
- Experience with networking, next-generation security appliances, wired and wireless infrastructure, VoIP and SIP telephony is preferred
- Strong organizational, communication and comprehension skills
- Proficiency with Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project is required
- Ability to work as part of a team, and to work collaboratively with business development, account management, project coordination and project delivery roles
- Exceptional ability to develop and maintain positive working relationships within all levels of the organization
- Well-established time-management, organizational and prioritization skills
- Exceptional ability to listen, communicate and collaborate
- Legally allowed to work in Canada
- Successful completion of a Criminal Background Check
- Class 5/7 Driver’s license
- Clean driving record, driver’s abstract and claims history letter
**WHAT WE OFFER**
- RRSP matching (3%) program
- Social committee/events and a commitment to our People & Culture
- The flexibility of office locatio
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