Field Service Representative

7 months ago

Coquitlam, Canada BC Hydro Full time

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Reads meters at customer sites by manually entering customer meter data or downloading

smart meter data using an optical probe and handheld tablet. Collects and records registered
meter readings including entering, transcribing, recording, storing, or maintaining information in
written or electronic form.
- Plans daily field work orders according to location and established priorities. Contacts customers

in advance if indicated on work orders, interacts on-site with customers, and makes note of safety,
access, meter, and site issues. Follows Check In/Check Out procedures at the beginning and end
of each day.
- Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection

of electrical service for smart meters via optical probe and handheld tablet.
- Hand delivers various customer notices; reschedules disconnections and delivers 48-hour

payment warnings according to defined on-site conditions and procedures.
- Performs visual checks and investigations to complete Investigation Orders related to switched

meters, damaged or faulty meters, etc.
- Initiates and/or completes Service Order work such as following up on billing irregularities for all

types of accounts. Contacts and interacts on-site with customers to investigate and resolve billing
inquiries, meter connectivity issues, address changes and updates accounts for billing purposes.
- Tracks and reports a number of different metrics, such as time to complete activities, mileage,

administration time, etc.
- May provide Field Service Rep training and shadowing to new staff.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

**Qualifications**:
***
- College diploma or certificate in Office Administration, Business Administration, or a related field,

AND experience in customer service, or related field AND a valid BC Driver’s Licence.
- OR
- High school diploma AND several years of experience in customer service, or in a related field
- AND a valid BC Driver’s Licence.- Requires successful completion of in-house Field Service Representative training program.

**ADDITIONAL INFORMATION**
***
**This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).**
- Please note a condition of employment for this role is to maintain your Class 5 Driver's License in
- good standing.- Please note this is a casual Group 6 MoveUP opportunity on a as and when needed basis.
- Please note BC Hydro field experience is considered an asset.
- The majority of the work is performed in the field and involves: exposure to all weather

conditions; working alone in the field; physical demands such as walking, reaching, bending,
- working in tight spaces and carrying equipment and tools; occasionally dealing with difficult or
- demanding customers; driving in all road conditions; and occasional exposure to noise, vibration,
- chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed in
- normal office conditions. In some locations the work may require extensive travel throughout BC
- including regular overnight stays in remote communities.- Please be advised that this role has been assessed as safety sensitive and pre-qualification

alcohol and drug testing will be required as a pre-condition to employment.
- We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
- to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
- invest in our system and prepare to meet the challenges of tomorrow.
- Our values guide our work. Want to join us?
- We are safe.
- We are here for our customers.
- We are one team.
- We include everyone.
- We act with integrity and respect.
- We are forward thinking.
- BC Hydro is an equal opportunity employer.- minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
- orientations and gender identities, and others with the skills and knowledge to productively

engage with diverse communities.

We are also happy to provide reasonable accommodatio

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