Medical Office Receptionist

2 months ago

North York, Canada The Clinic At Beverly Hills Full time

**Title**: Medical Office Receptionist

**Job Type**: Permanent, Full time/Part time
**Location**: 33 Beverly Hills Drive, Toronto, ON M3L 1A2
**Reports to**:Clinic Manager
**Salary**:$15.50/hr + (Based on Experience)

TCBH Healthcare is a multidisciplinary healthcare group located in Toronto. TCBH Healthcare adopts a modern approach to healthcare, pioneering the latest medical procedures at our state-of-the-art level 3 surgical centre, cosmetic surgical centre and medspa clinic. Over the years, The Clinic at Beverly Hills has provided an exceptional level of care to all our patients and are currently looking to expand our team of Medical Office Receptionists to help us elevate the quality of care to even greater heights.

**Job Duties**:

- Act as a first point of contact for patients during their in-clinic experience.
- Maintain a welcoming and positive nature towards every patient during their healthcare journey, ensuring maximum patient satisfaction.
- Manage patient check-ins, inquiries and phone calls.
- Accurately register patients by obtaining complete demographics.
- Schedule and confirm patient appointments and follow ups meticulously with no booking errors.
- Facilitate patient flow by communicating patient arrival.
- Respond to patient inquiries in a courteous and empathetic manner.
- Record documents and maintain attention to detail for all medical records.
- Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
- Protect patients' rights by maintaining confidentiality of personal health information.
- Maintain a clean and organized reception area.
- Build rapport with patients by responding to inquiries and communicate next steps to patient.
- Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
- Meet and achieve performance based targets and metrics for the team.

**Required skills and experience**:

- Medical office experience is a must.
- Demonstrated high quality, compassionate, customer centered experience.
- Proven ability to work proficiently and independently in a busy fast paced environment.
- Ability to establish priorities and achieve objectives with mínimal supervision.
- Excellent verbal and written communication skills.
- Superior telephone etiquette.
- Understanding of medical terminology.
- Excellent time management and organizational skills.
- Ability to deal with sensitive information with a high degree of privacy and tact.
- Knowledge of using Accuro EMR or an equivalent electronic medical record Software is an asset but not a necessity.
- Knowledge of electronic OHIP billing an asset.

**Employment Type**:
Full time and Part time positions are available.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M3A 1P1: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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