Insights Analyst- Loyalty

2 weeks ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for an
**Insights Analyst
- Loyalty and CRM **to join our Marketing team. Reporting to the Manager, Loyalty and CRM, you will be responsible for developing a Loyalty & CRM analytics practice to provide valuable insight for Home Hardware and our Dealers. You will analyze and interpret customer loyalty data and provide actionable recommendations based on insights to enhance customer satisfaction and loyalty.

If you have strong analytical experience with advanced knowledge of syndicated third
- party data, we would love to hear from you

**What you’ll do**:

- Gather and organize data related to customer loyalty program (Scene+), transactions, engagement, and feedback. Conduct comprehensive analysis to derive meaningful insights and trends.
- Utilize data analysis techniques to segment customers based on various criteria such as demographics, purchasing behavior, and engagement levels. Identify target segments for loyalty program optimization and personalized marketing efforts. Work in partnership with the CRM Marketing team.
- Define key performance indicators (KPIs) to measure the effectiveness and success of the loyalty program (Scene+). Monitor and track these metrics to evaluate program performance and identify areas for improvement.
- Create clear and concise reports, dashboards, and visualizations to communicate findings, trends, and insights to stakeholders. Present data-driven recommendations to cross-functional teams and senior management.
- Respond to specific business questions and requests by conducting ad-hoc analyses. Provide insights and recommendations to support decision-making processes and address specific challenges related to customer loyalty.
- Work closely with marketing and analytics teams to align loyalty initiatives with broader business objectives. Collaborate on developing strategies, campaigns, and promotions that drive customer loyalty and engagement and increase customer lifetime value.
- Monitor and analyze the loyalty programs and initiatives of competitors to identify industry trends, best practices, and areas for differentiation. Provide recommendations to enhance the company's loyalty offerings based on competitive insights.
- Use data-driven insights to identify opportunities for program enhancements, personalized experiences, and rewards optimization to meet evolving customer needs.
- Implement A/B testing and conduct post-implementation analysis to assess the impact of changes and drive continuous improvement.

***

**What we’re looking for**:

- Post-secondary education in Business with 3+ years of analytical experience within the retail or related industry.
- Advanced knowledge of syndicated third-party data (Nielsen, Retailer POS systems).
- Advanced knowledge of MS Office, specifically expert level knowledge of Excel. Capable of learning new programs quickly.
- Strong multi-tasker who can work independently and in a team environment
- Strong technical knowledge of Power BI, SAS, Tableau, and other analytical and modelling software.
- Solid business acumen and communication skills, both written and verbal.
- Effective analytic storytelling through presentation of insights in a clear, coherent, and compelling format.

***

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

  • Marketing Loyalty and CRM Specialist

    1 month ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    **Welcome Home!** - We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of the community. **Cultivating Loyalty, One Initiative at a Time*** As a Marketing Loyalty & CRM Specialist, you will be responsible for implementing and executing Home Hardware’s CRM and mass Loyalty marketing initiatives. Led by...

  • Marketing Loyalty and CRM Specialist

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    Welcome Home We're more than Canada's largest independent hardware and building supplies retailer—we're part of the community.Cultivating Loyalty, One Initiative at a TimeAs a Marketing Loyalty & CRM Specialist, you will be responsible for implementing and executing Home Hardware's CRM and mass Loyalty marketing initiatives. Led by the Manager, Loyalty &...

  • Marketing Loyalty and CRM Specialist

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Welcome Home We're more than Canada's largest independent hardware and building supplies retailer—we're part of the community. Cultivating Loyalty, One Initiative at a Time As a Marketing Loyalty & CRM Specialist, you will be responsible for implementing and executing Home Hardware's CRM and mass Loyalty marketing initiatives. Led by the Manager,...

  • Merchandise Analyst

    2 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    We have an amazing opportunity to join our Merchandise team as a Merchandise Analyst. Reporting to the Merchandise Manager, you will be responsible for the management of assigned categories and the execution of category reviews, HH Markets, marketing programs and communications across HHSL stakeholders and Store Owners. If you have strong analytical skills...

  • Merchandise Analyst

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    We have an amazing opportunity to join our Merchandise team as a **Merchandise Analyst.** Reporting to the Associate Merchandise Manager you will be responsible for the management of assigned categories and the execution of category reviews, HH Markets, marketing programs and communications across HHSL stakeholders and Dealer Owners. If you have strong...

  • Merchandise Analyst

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    We have an amazing opportunity to join our Merchandise team as a Merchandise Analyst. Reporting to the Merchandise Manager you will be responsible for the management of assigned categories and the execution of category reviews, HH Markets, marketing programs and communications across HHSL stakeholders and Dealer Owners.If you have strong analytical skills...

  • Merchandise Analyst

    3 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    We have an amazing opportunity to join our Merchandise team as a **Merchandise Analyst.** Reporting to the Associate Merchandise Manager you will be responsible for the management of assigned categories and the execution of category reviews, HH Markets, marketing programs and communications across HHSL stakeholders and Dealer Owners. If you have strong...

  • Reporting and Insights Analyst

    1 month ago

    St. Catharines, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**: About Meridian **As a Reporting and Insights Analyst**: The Reporting and Insights Analyst...

  • Epmo Analyst

    3 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    Home Hardware has an exciting opportunity available for an **EPMO Analyst** to join our Strategy and Management team. Reporting to the Manager, EPMO Portfolio, you will be responsible for supporting the execution of the Enterprise Portfolio Plan (EPP). This will include all activities, processes, and documents in support of a portfolio of projects and...

  • Senior Financial Analyst

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Welcome Home We're more than Canada's largest independent hardware and building supplies retailer—we're part of communities across the nation. Excel in FP&A: Where Numbers Meet Strategy As a Senior Financial Analyst, you will work with key finance business partners to understand business drivers and provide insights and recommendations on a range of...

  • Senior Financial Analyst

    1 month ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Welcome Home! We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. Excel in FP&A: Where Numbers Meet Strategy! As a Senior Financial Analyst, you will work with key finance business partners to understand business drivers and provide insights and recommendations on a range...

  • EPMO Analyst

    4 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Home Hardware has an exciting opportunity available for an EPMO Analyst to join our Strategy and Management team. Reporting to the Manager, EPMO Portfolio, you will be responsible for supporting the execution of the Enterprise Portfolio Plan (EPP). This will include all activities, processes, and documents in support of a portfolio of projects and related...

  • EPMO Analyst

    3 weeks ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Welcome Home! We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. Driving Project Success As an EPMO Analyst, you will support the execution of the Enterprise Portfolio Plan (EPP), which includes all activities, processes, and documents in support of a portfolio of...

  • Gift Card Marketing Specialist

    3 days ago

    St. Jacobs, Canada Home Hardware Stores Full time

    Welcome Home! We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. Elevate Gift Card Engagement Through Strategic Partnerships and Innovative Marketing Initiatives As a Specialist, Gift Card Marketing, you be responsible for driving gift card sales through strategic...

  • Data Analyst

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Transportation and Logistics Divisional Services Full time

    Our division is currently seeking a Data Analyst located in our Saint John, N.B head office.Qualifications: Undergraduate degree in Computer Science, Engineering, Mathematics/Statistics, Business/Commerce or a related discipline. Graduate degree considered an asset. 25 years of related work experience in the development of predictive/prescriptive models,...

  • Junior Land Analyst

    3 weeks ago

    Fort St. John, Canada Canada West Land Full time

    Title: Junior Land AnalystLocation: Fort St. John, BCDirect Report: Project ManagerCanada West Land services continues to grow and solidify our position as a quality focused land management company operating across western Canada. With that, our Land Analyst team also continues to grow. We are looking for a Junior Land Analyst to join our Fort St. John, BC...

  • Business Analyst

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada WorkplaceNL Full time

    Job DescriptionBusiness Analyst, Business and Innovation ServicesAs a leader in the continuous innovation of our programs, systems, processes and service delivery, our Business Analyst will apply their strong analytical and critical-thinking skills to understand, interpret and translate complex business needs and data to recommend business and technology...

  • Icqa Data Analyst

    1 month ago

    St. Thomas, Canada Amazon Canada Fulfillment Services, ULC. Full time

    2+ years of professional or military experience - High school or equivalent - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Are 18...

  • Senior Data Analyst

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada SiftMed Full time

    Company Overview:At SiftMed, we're a dynamic team of technology enthusiasts, seasoned entrepreneurs, and industry experts committed to scaling our innovative Artificial Intelligence (AI) processing software. Our mission is to revolutionize medical data analysis, organizing and uncovering critical insights that can transform lives. We're dedicated to...

  • QA Analyst

    4 weeks ago

    St. John's, Canada Carnegie Learning Canada Full time

    **Quality Assurance Analyst** **What We Seek** As a Quality Assurance Analyst, this position will work side-by-side with several teams including development, production and customer success. Through this collaboration of teams, Quality Assurance Analyst’s help ensure products and services developed by the company meet and live up to our quality...