Current jobs related to Leg Assembly - Victoria - BC Public Service

Posting Title- Leg Assembly - BAND 5 - Director, Client Services- Position Classification- ABC Access- Union- N/A- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $123,128.78 - $153,910.97 per annum- Close Date- 6/12/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Other Public Sector- Ministry Branch / Division- Legislative Assembly of BC- Job Summary**Director, Client Services**
**Competition**: LA242517
**Department**:Client Services
**Position Type**: Regular Full-Time
**Salary Range**: $123,128.78 - $153,910.97 per annum
**Close Date**: Wednesday, June 12, 2024 at 12:00pm (PDT)

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Employees of the Legislative Assembly of British Columbia (Assembly) provide professional non-partisan services to support the democratic institution of Parliament and its members through procedural advice, administrative support and information services. The Assembly is an autonomous employer, separate from the administrative framework of B.C. government ministries and agencies.

The Client Services department is seeking a strategic, collaborative and service-oriented individual for the regular full-time position of Director, Client Services.

Reporting to the Clerk Assistant, Parliamentary Services, the Director, Client Services (Director) is accountable for the provision of services and supports to key client groups: MLAs, caucus staff, and constituency office staff, with the key goal of enabling and removing barriers through the anticipation of needs and effective and efficient service delivery. The Director is responsible for developing and executing on strategies, plans, and performance measures that align with organizational strategic priorities and initiatives, with the primary goal of improving and optimizing service delivery. The Director also oversees day-to-day operations of the Client Care Team, the Leasing Team, program areas, and core business transformation and readiness functions.

**QUALIFICATIONS**

Applicants must be/have:

- A post-secondary education in business administration, general management, or a related program, plus at least seven years of experience* working in a senior leadership capacity or an equivalent combination of education and experience. *Relevant experience may include:

- Leading and overseeing service design, delivery, transformation, and integration initiatives.
- Working in a complex and multi-faceted service-oriented environment.
- Managing, motivating, coaching, and mentoring staff.
- Planning to support and deliver on strategic and operational objectives.
- Acting as project sponsor/oversight and management.
- Significant stakeholder engagement, business transformation/optimization planning and execution, and implementation of new and best practices.
- Experience working in a parliamentary or public sector environment.

Please refer to the job description for a full list of duties and qualifications.

**WHAT WE OFFER**
- **Career development** - We support continuing education by providing innovative, inclusive and diverse learning opportunities for growth, skill development and career advancement.
- **Community, engagement and recognition** - We value teamwork, collaboration and connection. Employees have the opportunity to interact and engage through projects, committees, working groups and events. Together, we celebrate and acknowledge each other's outstanding achievements and contributions.
- **Extended health benefits** - We provide eligible employees with a competitive benefits package, which includes extended health and dental, basic life insurance, an optional family funeral benefit plan, optional life insurance, optional accidental death and dismemberment, travel medical insurance, sick leave and long-term disability benefits.
- **Flexible work options** - We offer remote work and flexible work arrangements for a greater work-life balance.
- **Health and wellness** - We promote employee health and wellness by providing access to an employee assistance program, an in-house fitness room, secure bike storage and a reduced-cost bus pass through the BC Transit ProPASS program. We also offer an infant and family wellness room, a meditation room and a sustainable commuting and active living program that provides reimbursement for fitness and wellness activities.
- **Location, location, location** — We provide employment in an architectural landmark, the Parliament Buildings, which overlooks Victoria's Inner Harbour on the edge of the downtown core, close to shops, restaurants, cafes and parks.
- **Retirement benefits** - We offer a generous pension plan with the Public Service Pension Plan where contributions are made by both the employee and Legislative Assembly. This pension plan provides employees with a lifetime monthly pension when they retire.
- **Vacation benefits **- We offer four weeks of annual vacation time to start, or 8 percent vacation pay.

**APPLICATION REQUIREMENTS**

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