Referrals Coordinator

2 weeks ago


Burnaby, Canada Pacific Centre for Reproductive Medicine Full time

Pacific Centre Fertility is a member of The Prelude Network, a premium network of North American fertility clinics that leverage the latest science and technology to help patients achieve their family-building goals. Each member of The Prelude Network family is expected to demonstrate their commitment to safe, efficient, and compassionate patient care every day. And because every great patient experience starts with a great employee experience, we strive to provide our staff with everything they need to consistently deliver the highest level of personalized care.

Pacific Fertility is hiring a **Part Time (24 hours a week Referrals Coordinator** located at our **Burnaby** location.

**Responsibilities**:

- Receives and processes patient referrals for multiple clinics and enters them into the electronic medical record (EMR) in a timely manner.
- Ensures complete and accurate documentation, including demographics, healthcare information and charting of interactions.
- Reviews details and expectations to patients regarding their appointment and provides the appropriate testing requisitions as per protocol.
- Provides appropriate non-medical, clinic information to patients and offers them appointment(s) accordingly.
- Answers telephone calls promptly; triages calls and answers inquiries, relays messages; refers callers to appropriate person or area.
- Ensures confidentiality of patient information.
- Plans and directs daily tasks to maximize efficiency and achieve booking timeline goals.
- Must also be familiar with the procedures of all other areas such as reception, IUI desk, IVF desk, procedure room etc.

**E**ducation and/or Experience**:

- A diploma in Healthcare Services and/or minimum of 2 years experience in a healthcare environment.
- Working in an women’s health or reproductive environment is an asset.
- Strong administrative/computer skills
- Strong communication skills

**WHAT’S IN IT FOR YOU**:
Your wants, needs and dreams matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:

- Competitive compensation
- Extended benefits & RRSP matching
- Vacation & personal time
- Team events
- First class work facilities
- Personal & professional development



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