Process Automation Specialist

1 month ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
The Process Automation Program Specialist will drive vision and strategy for enterprise automation to continuously improve and increase adoption and expansion of the program. They will work directly with various internal business units, technology teams, and vendors to identify, conceptualize and communicate transformational automation opportunities.

**What are the main responsibilities?**

**Solution Identification and Implementation**
- Lead end-to-end business process review meetings/workshops to generate awareness of RPA capabilities, documenting current process pain points and identifying opportunities for automation
- Collaborate with Continuous Improvement Partners on CI initiatives to prepare for automation opportunities, using Lean Six Sigma best practices.
- Manage the identification and prioritization of use cases, sustaining a healthy opportunity pipeline
- Establish milestones and monitor progress of plans and schedules, identify delivery risks, and drive mitigation strategies and solutions
- Mentor/advise colleagues through the automation software lifecycle, providing advice and guidance on best practice and development techniques
- Serve as a liaison between the technical and functional teams
- Promote and drive adoption of emerging automation technologies across the enterprise
- Support the successful implementation of the solution
- Ensure that post implementation benefit realization is captured and reported in accordance with CoE requirement

**Stakeholder and change management**
- Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
- Collaborate with stakeholders during the visioning and concept development of a product.
- Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.
- Work with program stakeholders to evaluate impact of digital transformation in internal and external stakeholders
- Provide RPA performance updates to stakeholders

**Monitoring and Maintenance of Solutions**
- Review RPA performance, ensuring automations are performing as expected.
- Identify any areas for improvement based on results.
- Update configuration as needed, to optimize efficiency of the solution and align with business process changes.
- Resolve any issues with implemented automations and report on impacts to the business
- Manage relationship with Vendors and coordinate the addition of bot resources based, on business needs.

**KSA (Knowledge, Skills and Abilities/Attitudes)**
- Experience managing multiple tasks and/or projects simultaneously to tight deadlines
- Demonstrated experience liaising with stakeholders to elicit requirements
- Exceptional leadership, collaboration, interpersonal and communication skills
- Advanced analytical and problem-solving skills
- Demonstrated understanding of common business practices and process management
- Understanding of change management best practices
- Strong project management skills with a focus on delivering iterative enhancements

**Requirements and Qualifications**
- Bachelor’s degree in Computer Science, Business Administration, or other related field—or equivalent work experience.
- 3+ years of project or program management experience
- Demonstrated project management skills and familiarity with Agile and scrum philosophies and techniques
- Experience with an automation software platform
- Knowledge of the insurance industry or related service industry experience an asset.
- Very Good verbal and written communication skills (English, Spanish and/or French an asset)
- Lean Six Sigma Yellow Belt Certification or equivalent experience

We offer you:
**At Global Excel we believe in investing in our employees**:

- Competitive wages;
- Group health /dental benefits, RRSP matching;
- Paid training and the opportunity for professional development;
- Growth and advancement opportunities;
- Work life balance;
- Focus on health and wellness initiatives with an excellent EAP program;
- Employee engagement programs that focus on fitness, food and fun;
**To get a taste of the Global Excel life and for more information on our company, please visit our Facebook and Instagram pages, as well as our website, and our LinkedIn profile**:

  • Process Automation Manager

    1 month ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description**:Process Automation Manager** * Position Purpose and Description* The Process Automation Program Manager will drive vision and strategy for enterprise automation to continuously improve and increase adoption and expansion of the program. They will work directly with various internal business units, technology teams, and vendors to...

  • DevOps Specialist

    4 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for attention to details, project management and teamwork? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! The position of DevOps Specialist exists to bridge the gap between development and...

  • Gre Operations

    2 days ago

    Sherbrooke, Canada BRP Full time

    The Global Retail Experience team has an opportunity for an Operations & Process Specialist to support the day-to-day operations of our department. The Global Retail Experience team is looking for an Operations & Process Specialist responsible for developing, optimizing, and implementing well-defined and documented processes and procedures to increase...

  • Ingenieur Automatisation

    4 days ago

    Sherbrooke, Canada Actalent Full time

    JOB DESCRIPTION Actalent est à la recherche d'un ingenieur d'automatisation pour notre client dans l'industrie aeronautique pour une opportunité à long terme dans la région de l'Estrie. La Description: Programmer et mettre en service des machines-outils ou des systèmes automatisés Programmeur PLC/macro Au service des axes de machines-outils ...

  • Onboarding Specialist

    1 day ago

    Sherbrooke, Canada Alice POS Full time

    **A Welcoming and Innovative Workplace** Alice POS is a startup in Sherbrooke. We develop and sell a point of sale solution for retail stores. Our software makes store management much easier for retailers. Alice POS’s features help them work better, be more efficient and increase their revenue. With its welcoming and passionate team, Alice POS creates...

  • Pension and Benefits Specialist

    1 month ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person with organizational and analytical skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Pension and Benefits Specialist, you will play a critical role in managing and administering employee...

  • Group Benefit Specialist

    7 days ago

    Sherbrooke, Canada SherWeb Full time

    Position: Full-time, permanent._ - Start date: As soon as possible._ **Here's what we do and why we do it.** **Here's how you will contribute to the success of the company.** Our team goal is to create work environments that are conducive to performance and professional development. We achieve this by ensuring that our internal clients are equipped with...

  • Edp (Electronic Data Processing) Specialist

    7 days ago

    Sherbrooke, Canada Pro-Par Inc. Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 40 hours per week - Education: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Computer hardware or software retailer/wholesaler - Help desk **Tasks**: - Collect and document user's requirements - Design and develop database - Operate database management systems to...

  • Order Management

    2 days ago

    Sherbrooke, Canada BRP Full time

    As a PA&A Order management & Data Specialist at BRP, you will support the transformation of the company by delivering insights and reporting visibility to the OTD team supporting internal clients. If you like working with high volume data, if you are a forward thinker and understand how numbers contribute to better decisions and decision-making and if you...

  • Quality Assurance Analyst

    4 weeks ago

    Sherbrooke, Canada Ubisoft Full time

    **Job Description**: As a Quality Assurance Analyst at Ubioft Sherbrooke, you’ll help enhance the operation of a live game by continuously optimizing the QA workflow of the tools and services behind it. Joining one of our production teams, you’ll assess its current methods for real-time game administration and look for opportunities to do things...

  • Project Manager

    7 days ago

    Sherbrooke, Canada CGI Full time

    **Project Manager**: **Category**: Project Management **Main location**: Canada, Quebec, Sherbrooke **Position ID**: J1122-0093 **Employment Type**: Full Time **Position Description**: As a Project Manager, you will oversee the acquisition, implementation and full operationalization of new technology solutions related to the manufacturing industry...

  • Mortgage Specialist

    3 weeks ago

    Sherbrooke, Canada BMO Full time

    Application Deadline: 04/18/2024Address:4857 boul Bourque, #11Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and...

  • Mortgage Specialist

    4 weeks ago

    Sherbrooke, Canada BMO Full time

    Application Deadline: 05/30/2024 Address: 4857 boul Bourque, #11 Job Family Group: Retail Banking Sales & Service Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers...

  • Mortgage Specialist

    4 weeks ago

    Sherbrooke, Quebec, Canada BMO Full time

    Application Deadline:05/30/2024Address:4857 boul Bourque, #11Job Family Group:Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO...

  • QA Analyst

    1 month ago

    Sherbrooke, Canada Ubisoft Full time

    Company Description As a Quality Analyst at Ubisoft Sherbrooke, you will contribute to enhancing the operation of a live game by continuously optimizing the quality assurance workflow of the tools and services that support it. By joining one of our production teams, you will evaluate our current methods of managing live games and seek opportunities to do...

  • Représentant(E) Du Service à La Clientèle

    4 days ago

    Sherbrooke, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Regulatory Affairs Specialist

    3 days ago

    Sherbrooke, Quebec, Canada bioMérieux Full time

    Primary Purpose and Overall Objective of the Job:Develop regulatory strategy of similar and new products and execute regulatory processes as planned. Main Accountabilities:Conduct research on regulatory changes and developments and on application requirements and process, Assist in the development and review of procedures, Advise responsible personnel on...

  • Mortgage Specialist

    4 weeks ago

    Sherbrooke, Canada BMO Financial Group Full time

    4857 boul Bourque, #11 Sherbrooke Quebec,J1N 1E8 Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes...

  • Financial Services Agent

    1 month ago

    Sherbrooke, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • IT Technician Level 2

    1 month ago

    Sherbrooke, Canada MSP OPERATIONAL CORP Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access Powered by MSP Corp._ be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small....