Education Consultant

2 weeks ago

Victoria, Canada Vancouver Public Education Alliance Full time

**About Vancouver Public Education Alliance**

VPEA, headquartered in Vancouver and represented by Shanghai Yuanbo Business Consulting co., LTD as its operating company in China, provides professional study abroad consultation, visa services and one-stop overseas supporting services. VPEA has over 20 years of experience in overseas study service. VPEA has a comprehensive and well-established management system for international student, which is original and unique in China, has helped more than 10000 Chinese students to study abroad successfully.

**Responsibilities**
- Provides general support to our students in Victoria, BC (Mainly international high school students).
- Engaging with students regularly to ensure a positive student experience.
- Serve as an advisor, a primary point of contact for students, parents, and school partners.
- Responds in a timely, professional manner to student, parent, and school partner inquiries, answers questions and provide supports related to student life and academic performance by phone, on social media and in person.
- Work one-on-one with individual families as an independent consultant, personalize solutions for individual students.
- Assists team in collection of documents from international students, parents, and school partners.
- Maintains up-to-date records both hard copy (physical student files) and electronically (Business web portal).
- Responsible for providing various reports to department manager and executive manager.
- May be called upon for various data collection projects and paperwork as it relates to the University Application Department.
- Perform other duties as assigned, in accordance with department objectives.

**Qualifications/Skills/Requirements**
- Postsecondary education in related field
- Excellent verbal, written and interpersonal communication skills in both English AND Mandarin
- Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external stakeholders
- Ability to prioritize and manage time and tasks with attention to detail.
- Strong customer service focus and problem-solving skills
- Ability to be both self-directed and coachable.
- Recent direct experience working and liaising with students, preferably in a local Canadian student life context.
- Experience with event planning and coordination would be an asset.
- Previous customer service, sales, or marketing experience would be an asset.

**Other Requirements**
- hold a valid Class 5 Driver's License
- Ability to commute/relocate: Victoria, BC: reliably commute or plan to relocate before starting work. This role is in-person.

**Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $33,000.00-$39,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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