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Inventory Analyst

1 month ago

Québec, Canada Cluster Pos Full time

**A Propos de Nous**:
Notre entreprise est un fournisseur leader de solutions de point de vente (POS) pour les entreprises de l'industrie de l'hospitalité. Nous nous spécialisons dans une technologie innovante qui rationalise les opérations et améliore l'expérience client. Alors que nous continuons à croître, nous recherchons un Analyste des stocks/RMA détaillé et analytique pour rejoindre notre équipe et contribuer à notre succès.

**Qualifications clés**:
Responsabilités:
Gestion des stocks:

- Maintenir des enregistrements précis des stocks pour tous les composants matériels POS et accessoires dans plusieurs emplacements.
- Effectuer des audits réguliers et concilier les divergences de stocks.
- Surveiller les niveaux de stocks, prévoir les besoins futurs, et coordonner avec les équipes d'approvisionnement pour garantir des niveaux de stocks adéquats.

Traitement des RMA:

- Recevoir, inspecter et traiter les RMA entrants pour les équipements POS défectueux ou défaillants.
- Coordonner avec la finance pour s'assurer que les notes de crédit sont traitées pour les retours et les équipements défectueux.
- Fournir aux clients des instructions d'expédition.
- Informer les équipes internes des retards, des pénuries et des excédents ;
- Générer des RMA et fournir aux clients des instructions d'expédition.
- Documenter les processus de RMA, suivre le statut des RMA et fournir des mises à jour régulières aux parties prenantes.

Amélioration des processus:

- Identifier les domaines à améliorer dans la gestion des stocks et le traitement des RMA.
- Développer et mettre en œuvre les meilleures pratiques pour rationaliser les opérations, réduire les coûts et améliorer l'efficacité globale.

Autres tâches selon les besoins.

Qualifications:

- Minimum deux ans d'expérience dans un rôle administratif ou similaire.
- Capacité à travailler dans un environnement rapide ; comprend l'urgence et les délais.
- Capacité à gérer plusieurs tâches et priorités concurrentes.
- Excellentes compétences en communication et en relations interpersonnelles pour collaborer efficacement avec des équipes multifonctionnelles et des fournisseurs.
- Souci du détail avec une focalisation sur la précision et les capacités de résolution de problèmes.
- Connaissance des systèmes POS et des composants matériels est un plus.
- Connaissance de Zoho est un atout.

Avantages:

- Salaire compétitif et package d'avantages sociaux.
- Environnement de travail collaboratif et dynamique.
- Soins dentaires.
- Soins de santé étendus.
- Événements spéciaux périodiques.
- Une équipe dynamique en pleine croissance avec de nombreuses opportunités.

**About Cluster**:
Our company is a leading provider of point-of-sale (POS) solutions for businesses in the hospitality industry. We specialize in innovative technology that streamlines operations and enhances customer experiences. As we continue to grow, we are seeking a detail-oriented and analytical Inventory/RMA Analyst to join our team and contribute to our success.

**Key Qualifications**:
**Responsibilities**:

- Inventory Management:

- Maintain accurate inventory records for all POS hardware components and accessories across multiple locations.
- Conduct regular audits and reconcile inventory discrepancies.
- Monitor inventory levels, forecast future needs, and coordinate with procurement teams to ensure adequate stock levels.

*
- RMA Processing:

- Receive, inspect, and process incoming RMAs for defective or malfunctioning POS equipment.
- Coordinate with finance to make sure credit notes are processed for returns and defective equipment
- Providing customers with shipping instructions
- Advise internal teams regarding delays, shortages and overages;
- Generating RMA’s and providing clients with shipping instructions
- Document RMA processes, track RMA status, and provide regular updates to stakeholders.

*
*
*
- Process Improvement:

- Identify areas for process improvement within the inventory management and RMA handling processes.
- Develop and implement best practices to streamline operations, reduce costs, and enhance overall efficiency.
- Other tasks as deemed necessary

Qualifications:

- Minimum two years’ experience in an administrative or similar role
- Ability to work in a fast-paced environment; understands urgency and deadlines
- Ability to multi-task and handle competing priorities
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and vendors.
- Detail-oriented with a focus on accuracy and problem-solving abilities.
- Familiarity with POS systems and hardware components is a plus.
- Knowledge of Zoho is an asset

**Benefits**:

- Competitive salary and benefits package.
- Collaborative and dynamic work environment.
- Dental care
- Extended health care
- Periodic special events
- A dynamic growing team with lots of opportunity

**Job Types**: Full-time, Permane