![Strongco](https://media.trabajo.org/img/noimg.jpg)
Parts Supervisor
7 months ago
**Province**: Quebec
**Branch**: Boucherville
**Employment Type**: Full Time
**Number of Positions**:1
**SUMMARY**
The parts supervisor’s responsibility is emphasized on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department.
**DUTIES AND RESPONSIBILITIES**
- Supervise the employees of the parts department and the warehouse; organize work schedules, vacations, training and emergency service, for the smooth running of the department.
- Place and follow up on orders to Volvo and other suppliers to better meet customer expectations.
- Track the budget for the current year and to keep it up to date.
- Create documents in the system to keep track of records.
- Authorize and verify invoices from the parts department (including transportation) to ensure all information is correct.
- Handle customer disputes to resolve issues.
- Work in compliance with Quebec’s Occupational Health and Safety laws and Strongco’s program, for the smooth running of the department.
- Follow up on inventories to be up to date with the products.
- Make reports for Volvo (claims, 45 days return, etc.), for reimbursement purposes.
- Follow up with Strongco for parts, core, etc and to keep track.
- Responsible for the parts sales budget and increasing parts sales through upselling and developing customer relationships in the parts department.
- Support the service department with all parts orders, quotes and inquiries.
- Ensure customer accounts are in good standing prior to placing parts orders.
- Locate parts that are no longer available from the OEM.
- Keep the Branch Manager informed of any problems or questions regarding parts orders.
- Keep the Branch Manager informed of any customer issues from the parts department.
- Train parts department, warehouse employees on their role, and coach them to be more than parts order takers, parts salespeople.
- Handle disputes with parts customers and ensure their satisfactory.
- Responsible for back order management, parts transportation, logistics, shipping, receiving, parts storage, filing and reporting.
**CORE COMPETENCIES**:
- Past supervision experience
- Proficient with time management skills
- Warehouse management programs
- vendor websites
- Past supervision experience;
- Knowledge of Parts counter process;
- Knowledge of Warehousing practices;
- Knowledge of Vendor systems;
- Knowledge of administrative practices;
- Knowledge of the Heavy Equipment industry is a must;
- Prior Parts management an asset.
**EDUCATION/TRAINING**:
- Post-secondary education required;
**HEALTH AND SAFETY**:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._
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