Manager, Infrastructure

1 month ago

Calgary, Canada Western Financial Group Full time

**We are one of Canada’s Top Employer, Join Us**

Be a key part of our talented Technology Services team that guides the effective operational support of core service IT infrastructure and operations.

**Manager, Infrastructure & Operations**

Reporting to the** **Director - Information Communication & Technology, you will be responsible for leading the management of connectivity, network performance, network software configurations, distribution of patches and software releases, and network and system troubleshooting. You will also manage the IT infrastructure environment ensuring the health of environments through ongoing analysis, reporting and change management.

**Here is what a typical day looks like**
- Building, driving, and sustaining an engaged, high-performance team to implement the business strategy, through employee development, performance management, coaching, succession planning and team effectiveness to drive accountability and favourable outcomes
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Managing support and technical leadership of IT infrastructure environment including storage, servers, database, backup & recovery, networks and Cloud
- Maintaining the security and availability of a 24/7 mission critical infrastructure in a heavily geographically dispersed environment
- Overseeing the continuous patching and update lifecycle for the systems assets in the environment
- Leading integrations of various security and data protection technologies and controls focusing on solutions to mitigate risk
- Initiating and steering research on emerging infrastructure and Cloud technologies, providing sound recommendations based on cost effectiveness and infrastructure agility
- Leading and defining the process of troubleshooting and participating in change management and root cause analysis
- Managing budgetary responsibilities for operations resources, components and projects including Western Data Centre and Azure enterprise cloud platforms
- Establishing and leading KPI’s and service levels to ensure continuous positive client experience while adjusting based on operational trends, needs and IT environments
- Assisting in the development and implementation of relevant ITIL processes
- Ensuring that the network and communications infrastructure has the capacity, speed and security required for the present as well as strategic needs of the business

**The value you bring**
- College diploma or university degree in Computer Science or related field, or equivalent Technical Leadership experience
- Minimum of 5 years’ related experience within IT infrastructure technical leadership
- Minimum of 10 years' experience of contributing to the success of a range of midsize-to-large initiatives with above-average levels of complexity and business criticality
- Proven work experience with storage (NetApp), servers (HP), Operating Systems (Unix/Linux/Wintel) and database technologies (Oracle, SQL) and remote desktop services in an enterprise environment
- Must have 3+ years’ experience working with MS Azure and Cloud or equivalent cloud offerings
- In-depth knowledge of infrastructure hardware and software management functions
- Experienced with multiple infrastructure software products, platforms, and vendors

Hours: Full-Time - 37.5 hours/week

Location: Remote in either Calgary, Alberta or Winnipeg, Manitoba

Requisition #: 79197

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

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