Donation Centre Customer Service Rep

6 days ago

Victoria, Canada Victoria Women In Need Community Cooperative Full time

**Donation Centre Customer Service Rep**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Part Time - Monday, Tuesday, Thursday

Location: 555 Ardersier Road

Wage Range $17.00 - $17.50 / hour (with paid breaks)

Hours per week: 15-20 hours/week

**This is a hands-on position that is responsible for**:

- Greeting and thanking donors, explaining criteria for accepting donations, assisting donors with their donations, and creating a positive donation environment,
- Ensuring that the donation centre is a positive and welcoming space
- Providing a positive presence and being able to calmly resolve donation related issues
- Providing information regarding WIN and its programs, promoting WIN as an organization both internally and externally,
- Processing all donated items according to established quality and sorting criteria and WIN policies and procedures,
- Adhering to production standards/quotas as applicable,
- Adhering to proper recycling procedures, according to WIN standards,
- Maintaining a clean, tidy and organized work area.
- Actively contributing to production being a positive and welcoming and respectful space.

Required Skills and Experience:

- Comfortable working outside receiving donations throughout the year
- Previous customer service experience, preferably a thrift store retail environment,
- Interest in clothing, fashion and têxtiles
- Resourceful, positive attitude and an excellent communicator,
- Strong leadership ability, with a strong attention to detail
- Excellent customer service skills, able to answer questions in a friendly and positive manner,
- Good knowledge of quality standards for second-hand goods,
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about,
- Able to work in a dusty environment, with possible heavy lifting (over 30 lbs),
- Ability to work as a member of a team and to contribute to a positive and cooperative work environment and maintain open communication with staff and volunteers.
- Able to closely adhere to health and safety procedures
- Able to work in a dusty environment, with repetitive motions related to receiving, moving and processing clothing and houseware donations (up to 20lbs), possible occasional heavy lifting (over 30 lbs).

**Job Type**: Part-time

**Salary**: $17.00-$17.50 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Thrift store retail environment: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Victoria, BC V8Z 1C8 (required)

Work Location: In person

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