Donation Centre, Customer Service Rep/processor

1 week ago

Victoria, Canada Victoria Women In Need Community Cooperative Full time

**Job Title: Donation Centre, Customer Service Rep/Processor**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Part-Time ( Saturday & Sunday)

**This is a hands-on position that is responsible for**:

- Actively contributing to production being a positive and welcoming space,
- Greeting and thanking donors, explaining criteria for accepting donations, and creating a positive donation environment,
- Processing all donated items according to established quality and sorting criteria and WIN policies and procedures,
- Assisting with tasks across production, and working as a cooperative member of the team in accomplishing production goals
- Providing information regarding WIN and its programs, promoting WIN as an organization both internally and externally,
- Ensuring that all health and safety procedures are followed
- Adhering to production standards/quotas as applicable,
- Adhering to proper recycling procedures, according to WIN standards,
- Maintaining a clean, tidy, and organized work area,

**Required Skills and Experience**:

- Previous experience working in a customer service environment and/or a warehouse environment is preferred.
- Resourceful, positive attitude, and an excellent communicator,
- Enjoys working outside in all weather.
- Excellent customer service skills, able to answer questions in a friendly and positive manner,
- Ability to work as a member of a team and contribute to a positive and cooperative work environment and maintain open communication with staff and volunteers.
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about. Comfortable working outside and receiving donations throughout the year
- Able to closely adhere to health and safety procedures
- Able to work in a dusty environment, repetitive motions related to sorting and processing donated items, with possible heavy lifting (over 30 lbs),
- Good knowledge of quality standards for second-hand goods, as well as a keen interest in second-hand items,
- Class 5 Drivers license with clean drivers abstract is an asset.

**Job Type**: Part-time

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Victoria, BC V8Z 1C8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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