Client Service Professional
6 months ago
**Client Service Professional**
H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates in our tax offices nationwide. With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many associates return to H&R Block each year.
As an essential service provider, we are proud to continue to live our purpose and make a difference in the communities we serve by helping our Clients to get their much needed Refunds, Benefits and Credits.
H&R Block is currently seeking Client Service Professionals - Front Desk to join our Team at the following locations where we have several full-time, part-time, seasonal contract positions available. Please note that this is an In Office position.
The Client Service Professional (CSP) will deliver an outstanding Client experience by creating a warm and welcoming first, and last impression that exceeds the unique needs and preferences of each client. This is achieved by greeting/acknowledging each client, identifying their needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.
**The Client Service Leader duties include**:
- Greets and welcomes each Client in a personalized, friendly and inviting manner.
- Determines the client’s service needs and assigns the client to an appropriate Tax Professional.
- Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested.
- Receives and secures cash, cheques, debit/credit card receipts, and balances the cash.
- Records all transactions in the Point-of-Sale computer.
- Schedules client appointments with a solution that meets their needs.
- Handles Client exits by assuring all current and future needs have been met.
- Maintains proper office appearance and cleanliness.
- Other duties as assigned.
**Minimum Qualifications**
- High school diploma or equivalent.
- At least one year experience in direct Client or Customer Service environment.
- Exceptional customer service skills and proven experience to ensure an outstanding Client experience.
- Excellent verbal and written communication skills.
- Ability to perform well in a fast-paced environment.
- Ability to multi-task with strong organizational and time management skills.
- Knowledge of cash handling procedures is an asset.
- Ability to operate a computer and applicable software packages.
**Job Types**: Part-time, Seasonal
Contract length: 6 weeks
**Salary**: From $15.00 per hour
**Benefits**:
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2022-02-14
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