Coordinator of Licensing and Bylaw Enforcement

6 months ago

Winnipeg, Canada City of Winnipeg Full time

Under the general direction of the Administrative Coordinator - Bylaw Enforcement Field Operations, the Coordinator (CBES) is responsible for the leadership, analysis, planning, development, implementation, and daily operations of Community Bylaw Enforcement Services for an assigned area, implementation of business practices and customer service systems operating within the Community Services Department. The results-oriented Coordinator is accountable for the development, documentation and implementation of standardized business procedures, operational guidelines and performance measurement systems through research of best practices and iterative improvement strategies.
The Coordinator provides business operations analysis that enhance the productivity and efficiency of operating procedures in by-law field operations. The Coordinator performs internal audits and communicates with Divisional leadership to evaluate work processes. In the case of deficiencies, the Coordinator proposes changes and prepares reports for the Divisional leadership.
The Coordinator is a Department expert with respect to operational knowledge of current AMANDA software along with internal and external compliance requirements. The Coordinator is expected to lead improvement and innovation in both business practices and customer service systems. The Coordinator provides strong critical thinking and problem solving expertise when implementing all changes.
This position is highly specialized and technical in nature and requires the incumbents to make sound decisions in a high volume, stressful and a politically sensitive environment.

**As the** **_Coordinator of Licensing and Bylaw Enforcement Services_** **you will**:

- Conducts business analytics to ensure operations are effective in meeting demands for by-law compliance. Responsible for the evaluation, design, documentation and recommendation of improved business practices and internal systems. Leads the implementation of approved changes.
- Oversight and Quality Control of Field Operations.
- Performance Management and Administration.
- Provides information to the public regarding offences under various City of Winnipeg by-laws which fall under the jurisdiction of the Municipal By-Law Enforcement Act

**Your education and qualifications include**:

- Certificate or diploma in business administration, business management or change management (preferred).
- Certification in project management would be an asset.
- Diverse and progressively more responsible experience in business process analysis, planning, development, implementation.
- Related experience in change, business administration and project management.
- Leadership, managerial, decision-making, research and analytical abilities.
- Knowledge of systems development, performance measurement and appropriate internal controls.
- Well developed analytical, presentation and report writing skills.
- Knowledge of and experience with critical thinking and program evaluation.
- Strong interpersonal skills, including communication (oral & written), facilitation and collaboration with elected officials, civic staff, the public, major user groups, community organizations and media.
- Customer service focus.
- Composure during high volume workload.
- Experience in working with a diverse community in a collaborative and interactive manner.
- A general understanding of the municipal political and administrative environment.
- Ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Must possess and maintain a Manitoba Class 5 driver’s license.
- Must be able to obtain a Criminal Record Review and qualify for appointment as a Special Constable at their own expense.

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