Building Maintenance Coordinator

1 month ago

Toronto, Canada ICE Condominiums Full time

ICE Condominiums is a large condominium in downtown Toronto with a $9M+ annual budget and over 1,300 units. We provide an unparalleled workplace environment where employees are provided opportunities to learn and innovate, which is both challenging and rewarding enabling unequaled opportunities for career development. We believe in using technology and best practises from a wide range of industries to challenge the status quo of typical condominium management, and provide employees with the tools, resources, and scope needed to accomplish this. We attract and retain people who are naturally curious, not afraid of failure, eager to grow and learn, and build their careers.

Our team is looking for a Maintenance Coordinator to join the Administration department. In this role, you will coordinate the day-to-day maintenance coming from unit owners, residents, management, and our in-house Superintendents. You will also support the Administration team.

This role is ideal for a professional who can deliver excellent customer service, work cooperatively with the management team, and build strong relationships with stakeholders. If your skillset combines handling work orders with professional customer service, we want to hear from you

**What You’ll be Doing**
- Review incoming maintenance requests from all channels and follow-up with residents/owners, as appropriate.
- Prioritize, schedule/action, keep track-of and follow-up with all maintenance requests to completion.
- Update maintenance requests and status on BuildingLink, our online portal for all maintenance requests.
- Track open/close rates of maintenance requests to ensure timely resolutions, and workorders are being resolved within acceptable timelines based on priority level
- In conjunction with the team, maintain the maintenance calendar and manage it appropriately to avoid resource conflicts (e.g., double-booking elevators).
- Request quotes from approved vendors to facilitate work orders (as required).
- Contact and schedule approved vendors to address work orders (as required) and follow appropriate channels and processes cost approvals.
- Work cooperatively with the Facilities Management, Superintendents, and the Administration team.
- Communicate with residents and owners in a timely manner

**What You’ll Bring to the Team**
- Highly organized
- Multi-task and detail-oriented
- Strong problem-solving
- Some knowledge or prior exposure to building systems and maintenance
- Quick learner, keen to learn
- Strong communication and computer skills especially Microsoft Excel
- Strong collaborative skills and team orientation
- Nice to have:_
- Experience working in condominiums or residential management

**How You’ll Work**
- We are an on-site first workplace because we believe the best way for our team to provide service to residents is by spending time in the building.
- This role requires full-time on-site presence in the management office (near the downtown Toronto core).
- You will work closely with the management team on tasks/projects particularly focused on matters affecting residents and the building.

**Why You’ll Love Working Here**
- We’re on an unprecedented journey to offering the best possible management services to fulfill our vision. We will provide challenging and engaging work that you will not find anywhere else.
- You’ll learn more here than anywhere else Our team has diverse backgrounds and skill sets and we are passionate about implementing best practices.
- Your work will be varied and provide exposure that allows you to develop as a well-rounded condominium management professional.
- You will be joining a thoughtfully-developed culture offering employees a unique environment where team members have opportunities for autonomy and the ability to “think out of the box,” where problem-solving and solutions are always welcome.
- The leadership team is supportive and caring, sharing a relentless focus on delivering an excellent resident experience and operations management.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site gym
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Work Location: In person

Expected start date: 2024-07-05

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