Purser, In-flight Services Ytz

1 month ago

Toronto, Canada Porter Airlines Inc. Full time

Reporting to the Manager, In-Flight Services, the YTZ Purser, In-flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

**DUTIES AND RESPONSIBILITIES**:

- Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight AttendantsResponsible for control of the onboard serviceResponsible to monitor the performance of Flight AttendantsResponsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flightResponsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengersResponsible for In-Flight documentation pertinent to the flightObtain necessary flight details and to relay this information to the flight attendantCarry out duties assigned by the Captain in matters concerning passenger safety and passenger relationsAssume responsibility of the flight attendant while on assignments away from home baseResponsible for the adherence of Porters Brand and Service StandardsMentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations Any other duties assigned by Manager, In-Flight Services

**BEHAVIOURAL COMPETENCIES**:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standardsFostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**QUALIFICATIONS**:

- A minimum of one (1) to two (2) years of experience as a flight attendant is requiredThree (3) to four (4) years of experience working with the public in a customer service role is requiredPrevious work experience as an In-Charge Flight Attendant is considered an assetProven leadership skills from prior work experienceSuperior communication and interpersonal skillsExcellent process analysis and problem-solving skillsDemonstrate a safety-first mindset,Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a PurserMust demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedbackMust have excellent safety and customer service knowledgeMust have the ability to work independently and as part of a team
- Mandatory COVID-19 Vaccination

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