Member Sales

3 days ago


New Glasgow, Canada YMCA of Pictou County Full time

Title: Membership Associate

Reports to: Administrator; Finance & Membership

Position Status: Part Time

**Salary**: $15.20 Hourly

Office Location: YMCA of Pictou County (*hiring at both the New Glasgow location as well as the new Pictou location)

The YMCA of Pictou County is a supportive and caring staff team who are thriving, growing and are passionate about their work. The workplace team culture is inclusive, genuine, kind and nurturing, where team members are encouraged to learn and succeed individually and collectively. The environment is casual and comfortable yet friendly and professional. All team members are encouraged to have fun at work alongside the policies that guide our professionalism. At the YMCA of Pictou County we know the value of being healthy and active, of bringing people together, and social and physical activity within a community. If this environment interests you and you identify as a dynamic team player who is socially connected and passionate about helping people, consider joining our team as Membership Associate.

The YMCA Experience

At the YMCA we know that our ability to partner with others in our community is through the passion and dedication of our employees and volunteers. In joining the YMCA, you will become part of a dedicated network of individuals with great passion for providing a holistic support to the communities in which we serve.

Position Summary

Reporting to the Administrator, in collaboration with Membership Leadership staff, this position plays an integral role in ensuring programming excellence through provision of a welcoming, positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy life style and healthy communities. This position serves as the first point of contact for visitors, clients, and program participants.

This position offers a variety of shifts, including evenings and weekends.

**Responsibilities**:
(902) 752-0202

information from current and potential members. Resolve member concerns in a timely and meaningful fashion.
- Ensure compliance with all safety requirements, industry standards, staff certification and Child protection processes in support of provisions of safe environment for all participants, visitors, staff, and volunteers. Ensure that all member files are organized, maintained, and protected in keeping with association confidentiality, PCI compliance, and record retention processes.
- Foster a collaborative, inclusive atmosphere in internal/external dealings and communications

in support of program delivery. Respond to questions, requests for information, and support

issue resolution in a timely, meaningful fashion. Provide support to Association program areas

by actively sourcing opportunities to promote and engage members, as well as to assist with

special events or activities to profile our Y mandate, values, and offerings.

We Offer
- Individual Membership
- Discounted Course Rates

**Qualifications**:

- High School Diploma, Bachelor’s Degree preferred
- 1-2 years’ experience in customer services, hospitality or member relations
- Strong customer service/sales skills, with demonstrated ability to build relationships and

establish rapport with clients
- Experience using Activenet system and multi-line phone system an asset
- Excellent verbal, written communication, and presentation skills
- Experience in fundraising or non-profit sector is an asset
- Strong attention to detail, organizational and time management skills
- Intermediate proficiency in Microsoft Office Suite

Record Check/Vulnerable Sector Check, Child Abuse Registry Check, and proof of valid First

Aid and CPR training. Having these documents prepared for the interview is strongly recommended.
- Employees will be required to attend YMCA Child Protection Training.

YMCA of Pictou County

2756 Westville Road,

New Glasgow, Nova Scotia B2H 5C6

(902) 752-0202

The YMCA of Pictou County is an equal opportunity employer.

**Job Type**: Part-time

Pay: From $15.20 per hour

Expected hours: 8 - 20 per week

**Benefits**:

- On-site gym
- Wellness program

Schedule:

- Evening shift
- Weekends as needed

**Experience**:

- sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2025-01-10
Expected start date: 2025-01-27


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