Technical Program Manager

2 weeks ago

Ottawa, Canada SKYTRAC Full time

**Creating Value Through Intelligent Connectivity**

SKYTRAC provides critical connectivity solutions to thousands of end users across the globe. With more than 800 customers operating 8,000+ aircraft on all seven continents, our commitment to excellence has established us as a trusted partner within the aerospace sector. As a provider of satellite and cellular airtime, as well as mission services to multiple segments of aviation, operators, systems integrators, and aircraft manufacturers rely on SKYTRAC as a capable and committed technology partner.

Our work helps aerial firefighters save our forests, allows search and rescue teams navigate dangerous environments, provides coast guards and militaries with mission-critical capabilities, and helps empower humanitarian missions around the world.

Since 1986, SKYTRAC has been home to talented professionals seeking to make a difference through the development of cutting-edge software and hardware used in the complex aerospace sector.

**Engineer your career with **SKYTRAC**

**Follow us on **LinkedIn**

***:
Reporting to Program Management leadership, this role will have significant visibility being primarily focused on execution of contracts as it relates to fulfillment of customer orders. This includes supporting proposal preparation and contract negotiation, and leading contract administration and customer contact activities to provide and ensure proper contract execution in accordance with company policies, legal requirements, and customer requirements.

**This position will coordinate closely with the Sales, Engineering, Production, and Customer Service teams and can be based out of our Kelowna, BC or Ottawa, ON office location.**

Essential Duties & Responsibilities
- Act as primary interface with customer for contractual obligations, ensuring execution
- Reviewing sales forecast for upcoming expected orders and identifying any expected issues that could impact customer orders and STC requirements.
- Attending sales hand-off meetings where the order is passed from Sales
- Maintains the highest standards of customer service by immediately attending to and resolving issues.
- Provides clear direction and general guidance to internal stakeholders, ensuring that these are translated and enforced into action to meet goals.
- Maintain accurate records, historical information and track issues to closure.
- Develops and implements business process initiatives to optimize operations in accordance with overall business objectives.
- Other duties as assigned

**BASIC QUALIFICATIONS**:

- Aerospace domain and contracts experience
- Possess excellent verbal and written communications skills
- Strong customer service focus in a complex environment
- Exceptional people skills, with an ability to work closely and cooperatively with internal and external stakeholders at all levels
- Professional presentation and demeanor
- Active empathetic listening skills
- A keen eye for detail and great organizational skills, to successfully track and manage multiple, complex orders at once
- Self-starter mentality that is excited by autonomy and being the point person, and has a relentless drive to exceed expectations

**PREFERRED SKILLS AND EXPERIENCE**:

- 5+ years’ project management experience within the aerospace industry experience leading customer engagement, technical management and business development
- Proven leadership and business acumen skills
- Knowledge of CRM systems
- Knowledgeable of satellite networks and mobile communications (e.g. Iridium, Globalstar)
- Experience working with an ISO9001/AS9100 quality system
- PM Certification preferred

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