Full Time Community Follow-up Worker

3 weeks ago

Toronto, Canada The Salvation Army Full time

To work with the Case Manager Supervisor in supporting New Hope Leslieville in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

The Community Follow Up (CFU) Worker works in collaboration with the Case Manager and Housing Worker to provide comprehensive client services to high needs clients. The CFU role supports clients once they have secured housing and for one year after they secure housing using the Critical Time Intervention mode.

**KEY RESPONSIBILITIES**:

- Ensure clients receive compassionate, non-judgmental and client centered care
- Provide on-going support in the community to clients moving out of the shelter for a period of one year
- To meet with clients in their homes or community in order to support them to maintain their housing
- Coach and support clients as needed to access appropriate services
- Facilitate appropriate long term case management referrals for clients requiring support beyond one year.
- Provides case management which includes immediate and ongoing needs (ID, financial, food, medical, clothing, and furniture); work with the client in achieving goals/housing plan; monitor and follow-up on client’s progress
- Develop individual case plans with clients to support housing stability based on Critical Time Intervention and the Outcomes Star
- Conduct updates to the Outcomes Star on regular basis and update case plans accordingly
- Participates in Case Management meetings
- Provide broker case management services to clients in order to assist them in accessing and utilizing community resources
- Provides system navigation, community support connections and crisis intervention
- Provides eviction prevention services which includes negotiating and mediating with landlords and others on behalf of the client
- Build relationship with client’s housing operators through regular contact
- Advocate on behalf of the client as required and appropriate
- Provides mentoring and modeling as part of social and life skills education
- Assists clients with necessary social and life skills (budgeting, meal planning etc.) on an on-going basis as needed
- Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
- Prepare statistical reports monthly and other reports as required
- Prepare Outcome Star Tool at time of move-in and at 3, 6, 9 and 12 month timeframes
- Ongoing revision of case plan to meet client’s needs throughout the first 12 months after move-in based on progress of Outcome Star goals
- Ensures that SMIS is kept up to date for client in program
- In consultation with the Case Manager Supervisor be a back-up for the Housing Worker
- Perform additional duties when required

**WORKING CONDITIONS**:

- This is a permanent full-time position based on 40 hours per week
- Working environment is in the shelter locations in generally agreeable conditions.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Minimum two-year Community College diploma in Social Services field. Bachelors of Social Work preferred
- Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
- Applied Suicide Intervention Training an asset
- Alternative combinations of education and experience may be considered

**EXPERIENCE AND KNOWLEDGE**:

- Minimum five years of prior experience providing support to homeless individuals
- Minimum of three years’ experience as a case manager in a social service environment
- Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
- Good knowledge of community resources
- Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
- Knowledge of the Residential Tenancies Act
- Valid Ontario Class “G” Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required

**SKILLS AND CAPABILITIES**:

- Excellent oral and written communication skills (computer skills essential)
- A second language is an asset.
- Well-developed skills and ability to work independently as well as part of a team
- Proven ability to constructively give and receive feedback
- Highly developed understanding of and proven ability to communicate appropriate professional boundaries
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position respo

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