Tax Services Advisor

7 months ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Tax Services Advisor, your role encompasses responding to customer service inquiries and resolving issues for taxpayers and authorized representatives. This involves conducting extensive research and, when necessary, coordinating activities with partner business units. Primary duties include:

- Address inquiries regarding property tax and payments toward the tax account.
- Provide tax documents such as a statement of account, copy of the tax bill, and payment receipts.
- Interpret and explain legislation and bylaws related to property taxation.
- Review financial transactions including penalties and service charges, investigating payment details as well as preparing worksheets with the necessary backup data and information.
- Initiate adjustments on misdirected payments and refund requests which are in the best interest of The City of Calgary and taxpayers.
- Research discrepancies with property information between Alberta Land Titles and different Business Units within the City of Calgary.
- Review tax exemptions and relief through Property Tax Assistance and the AB Senior Deferral Program.
- Provide billing details for Local Improvement and Clean Energy Improvements applied to tax accounts.
- Offer advice to taxpayers on how to prevent tax recovery notifications/tax sale of their properties.

**Qualifications**
- A completed High School diploma or equivalency (For example: GED).
- At least 5 years of experience in an office and customer service environment.
- The experience must include at least 2 years working with the public in a similar problem-solving capacity involving interaction with the public in person, in writing, and by phone.
- An intermediate proficiency with Microsoft Office (Word and Outlook) with strong typing skills.
- Previous working experience in a politically sensitive environment is preferred.
- You have well-developed communication and interpersonal and organizational skills, diplomacy, proven problem-solving ability, political sensitivity, and the ability to manage public impressions.

**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
Business Unit: Assessment & Tax
- Position Type: 14 Temporary (up to 10 months - various terms)
Location: 800 Macleod Trail SE
- Compensation: Pay Grade 6 $31.30 - 41.86 per hour
Days of Work: This position works a 5 day
-work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 309319

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