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Security Coordinator

1 month ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:40792

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Shelter Coordinator assists in developing, implementing, coordinating and evaluating the operations of the Gathering Place Shelter. The shelter provides overnight lodging to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. The Shelter Coordinator supports the development and implementation of plans and procedures to ensure the safety and security of the staff, patrons and facility.

The Shelter Coordinator supervises three RFT Shelter Attendants and a pool of Auxiliary Shelter Attendants. The role also supervises a small team of Peer volunteers in conjunction with the Volunteer Program Coordinator.

This position works a compressed 4-day work week, 3:00pm to midnight, Sunday through Wednesday. Hours and location of work may be changed in accordance with operational requirements and the Collective Agreement.

**Specific Duties & Responsibilities**

Supervising and Leading Staff
- Under the guidance of the Operations Manager, participates in recruiting, selecting, hiring, training and evaluating staff who report to this position.
- Supervises the work of shelter staff including guidance, coaching and feedback to support their success.
- Establishes and practices appropriate professional boundaries in the Centre - with and between staff, volunteers and the community_._
- Identifies gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.

Health and Safety
- Ensures the occupational health and safety of staff in the shelter, as per the City of Vancouver OH&S Program Manual and BC’s Occupational Health and Safety Regulations.
- Ensures compliance with WCB regulations, and addressing areas of concerns in a timely manner.

Administration
- Monitors the budget for shelter staffing, materials and supplies, and training.
- Maintains BC Housing database through registering patrons in the shelter.
- Prepares reports on shelter program as required; including developing reports for funders and senior government.
- Schedules shelter staff with support from the Operations Manager.

Policies and Procedures
- Works collaboratively with the Operations Manager in developing, implementing, and evaluating shelter policies, procedures in order to meet goals of a safe and secure environment based on Centre values.
- Reviews and makes recommendations for adapting policies and procedure as needed, to coordinate the shelter effectively.
- Provides support to the shelter staff in enforcing policies.

Risk Management
- Participates in the development and implementation of plans and procedures for the shelter to ensure the safety and security of the staff, patrons and facility, in conjunction with the Operations Manager.
- Works with the Operations Manager to balance operational requirements with risk reduction strategies, working to mitigate risk.

Community Relationships
- Works closely with community groups and other service providers/agencies including other shelter providers, outreach workers, housing providers, members of advocacy groups, businesses etc.to support the needs of patrons, staff and the community during the shelters operation and to mitigate potential issues that may arise.
- Other duties as assigned

**Qualifications**

Education and Experience:

- Completion of Grade 12, supplemented by courses in social sciences or related field, plus considerable related experience, or an equivalent combination of training and experience.
- Occupational First Aid Level 1 Certification is required.

Knowledge, Skills and Abilities:

- Considerable knowledge of attitudes, problems, interests and needs of individuals who may face multiple barriers including poverty, mental and physical disabilities, and/or drug or alcohol dependencies, and social isolation.
- Considerable knowledge of the philosophy and objectives of low-barrier homeless shelters.
- Considerable knowledge of the methods, procedures and practices related to operating a shelter for the homeless.
- Considerable knowledge of social s