Business Analyst

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 36334

**Job Category**:Policy, Planning & Research

**Division & Section**:Housing Secretariat, Housing Stability Services

**Work Location**:176 Elm Street, Toronto (hybrid)

**Job Type & Duration**:3 Temporary Vacancies (12 month)

**Salary**:$86,500.00 -$108,459.00 annually

**Shift Information**: Monday - Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 3

**Posting Period**: 13-Apr-2023 to 27-Apr-2023

Bring your creativity and collaborative approach, along with your expertise in data analysis, reporting, performance measurement and continuous improvement to join our team in the development and delivery of high-quality housing initiatives across the City of Toronto.

The Business Analysts in the Housing Stability Services section will support modernization projects, and other programs and services related to social and affordable housing administration, contributing to improved outcomes for residents in precarious housing situations.

**Major Responsibilities**
- Documents and analyzes business systems and/or processes; identifies a range of feasible options for operations, policies, technology, data and information systems, and management practices; assesses the implications and viability for each option; and recommends changes to improve service delivery.
- Leads review/re-engineering sessions and business process mapping exercises with key stakeholders and senior management to document business processes, systems and data requirements, and identifies gaps and opportunities for improvement.
- Leads the collection, analysis and reporting of large data sets of operational and client demographic data, including analysis of users' needs and experiences, through various methods such as leading focus groups, workshops and user interviews in collaboration with a diverse range of partners.
- Leads the review of current Key Performance Indicators (KPIs) and the creation of new KPIs, using a Results Based Accountability (RBA) methodology for the analysis and reporting of program/unit outcomes.
- Develops and documents standard operating policies and procedures, as well as terms of reference and methodologies for review.
- Conducts analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods, designs processes to track those indicators, and reviews financial and program reports and processes for Provincial, Federal and City funding programs.
- Prepares business cases, feasibility (including economic, organizational, operational, and technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
- Recommends and implements data management tools and software to improve program efficiency.
- Builds and manages cooperative relationships with inter-divisional teams and staff working groups, committees and external groups to coordinate projects associated with business systems.
- Prepares management reports, highlighting trending information/data and discrepancies, providing strategic advice and making recommendations on changes in business methods and processes, including in areas such as staffing levels and resource allocation, contracted services, management control tools and reporting, performance measurement, performance data reporting, best practices and program and service review.
- Creates training, education and communication materials to support new and/or modified business processes.
- Develops and delivers visual presentations, briefing materials and other documentation.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.

**Key Qualifications**
- Post-secondary education in a pertinent discipline to the job function (e.g. business or public administration), or an equivalent combination of education and related experience.
- Considerable experience conducting data analysis, and working collaboratively with a diverse range of stakeholders to understand and transform business processes, including the design and facilitation of business process mapping (BPMN) and business process re-engineering, as well as developing continuous improvement plans.
- Considerable experience developing complex tracking systems, as well as working with large data sets to create reports, dashboards, analyze data and prepare recommendations for senior management in the form of a deck, briefing note or other summary documents.
- Considerable experience working with ETL and SQL databases for data import and report design.
- Familiarity with public sector performance measurement and risk analysis, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional programs.
- Highly developed communication (verbal

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