Business Analyst

2 weeks ago


Toronto, Canada Educators Financial Group Full time

**Job Summary**:
Educators Financial Group is proud to be one of the 2023 Best Workplaces in Canada and is currently growing. We are looking to hire for a **Business Analyst **to support with business technology projects as well a innovation and changes needed to improve CRM (customer relationship management) effectiveness.

As a Business Analyst, you will be supporting the capabilities of the organization’s Financial Services Cloud (FSC) solution and playing a vital role working closely with every department in the organization on business technology projects.

You will be responsible for:

- Working with stakeholders to understand business processes, gather requirements and participate in design solution development using Financial Services Cloud with data integration considerations.
- Providing support for the day-to-day use of Financial Services Cloud, including troubleshooting, data maintenance, and user training.
- Maintaining project/work request reporting aligned to business impact and priorities.

**Qualifications**:

- Bachelor’s degree in business, Computer Science, or a related field
- Experience in a Business Analyst type role within the financial services industry
- Strong knowledge of the wealth management and related processes
- Solid knowledge of Salesforce and its capabilities. Achievement or working toward Salesforce and Financial Services Cloud Certification is a requirement
- Strong analytical and problem-solving skills, including working with stakeholders to gather and document requirements
- Excellent interpersonal, written, and verbal communication skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Ability to manage multiple projects and prioritize tasks


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