Video Surveillance Officer

3 months ago

Mississauga, Canada Live Patrol Full time

Live Patrol Inc. is a live video monitoring company that is quickly growing, servicing multiple industries throughout Canada. Live Patrol Inc. offers unique and dynamic skills that deliver positive results and security. With extensive experience in the security field, including great leadership, our state-of-the-art monitoring facility is equipped with advanced technology and proprietary software, operated by highly skilled professionals.

**Position Summary: VIDEO SURVEILLANCE OFFICER**

Live Patrol is looking for an agent that must observe and respond to Video Verified information being monitored from the client’s security system. In the role, you will provide customer service, review VMS equipment and collaborate as a team, among other duties.
- Overnight/Weekend Premium Pay

**Essential Responsibilities**:

- Dispatch audio/access signals to establish emergency/required by customer services.
- Document the alarms and solution (steps taken) in the client’s database.
- Accurate and timely dispatching of calls to proper emergency contacts (911, client’s requested emergency contacts).
- Periodically verify VMS equipment and notify management of any issues, or concerns with equipment.
- Data entry including customer account maintenance.
- Other affiliated duties related to the position or upon immediate request from management.

**Qualifications**:

- Flexible to work rotating shifts when necessary (morning, afternoon, evening, overnight, weekend and/or statutory holiday shifts).
- Minimum High School Diploma.
- Must be bonded.
- Fluent in English, written and spoken.
- Must be punctual.
- Must have excellent written communication skills as well as a professional phone manner.
- Excellent customer service skills are required with the ability to resolve conflict and problems. Be able to manage difficult customer situations.
- Experience in the security industry is an asset.
- Critical thinking, self-motivation and time management skills.
- Ability to operate individually as well as in a team.
- Strong computer skills, with an ability to learn new software programs quickly. Prior experience with Microsoft Windows, Microsoft Office, Outlook, Excel, and Word is an asset.
- Reliable transportation.
- Must pass a criminal background check.
- Please list all certifications that you have obtained.

If you are interested in joining a dynamic and growing company, please send your resume.

**Please include all hobbies and interests.**

**Job Types**: Full-time, Permanent

Pay: From $17.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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