Sales and Rental Associate

6 months ago


Burlington, Canada Long & McQuade Full time

**Department**
Pro Audio & Recording

**Hours**
Full-time permanent

**Availability Required**
Weekdays, Weeknights & Weekends

**Location**
3060 Davidson Court, Unit #1
Burlington, ON
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks
- Collection of accounts receivable, outstanding rentals, and bad debts
- Credit approvals for term and balance forward accounts
- Credit approvals for consumer and commercial account rentals
- Assist customers inquiring about their accounts and rents
- Locate new contact information for credit customers
- Perform sundry account maintenance
- Registration of accounts through Personal Property Registry
- Work with Equifax reports and their reporting criteria
- Work with Small Claims Courts system
- Provide regular status reports to the Store Manager
- Provide monthly status reports to the Account Services Regional Manager

**Job Requirements**
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Excellent interpersonal, communication and negotiation skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to provide a high level of customer service, both in-store and over the phone
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset
- Must be able to work weekdays, weeknights and weekends
- Ability to take initiative and work independently
- Ability to take ownership of tasks and follow them through to resolution
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with consumer credit and collections an asset


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