Assistant Store Manager, Spiritleaf London Southdale

2 weeks ago


London, Canada Spiritleaf Full time

**About SNDL**

**About The Role**

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

**Spiritleaf - London Southdale** is looking for an **Assistant Store Manage**r to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

**Spiritleaf **recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

**The Challenge**

Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising and suggesting products to every customer
- Maintain a high level of service and product knowledge
- Resolve customer complaints regarding sales and service in absence of management ensure management is informed of all customer complaints
- Accountable for product rollouts and product launches in partnership with management
- Understand and utilize local market tends in partnership with management

**Day to Day Operations**
- Meet or exceed department financial targets through partnership with management
- Ensure location follows merchandising and pricing guidelines
- Assist in all operational duties in partnership with management
- Ensure store is presentable and relay any maintenance issues to management
- Manage ordering and receiving in partnership with management
- Actively aim to increase and share product knowledge
- Maintain inventory levels in partnership with management
- Attend OHS, LP meetings and training sessions as required
- Stock shelves and cooler with product
- Set daily tasks for the store in absence of management
- Review flyers, upcoming event and promotions; execute appropriately
- Participate in routine store maintenance and cleaning
- Stay up to with industry legislation, trends and new products Other tasks as assigned

**Regulatory Adherence**
- Ensure that OHS, LP, Cansell, Qualified Cannabis Worker (QCW) and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain Cansell Certification
- Ensure OGLC/BC LRS/AK ABC Board and other government guidelines are met
- Adheres to all Nova policies, with a focus on Social Responsibility

**Experience and Qualifications**
- Minimum, 1-year supervisor experience (preferred)
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- First-Aid Certificate is considered an asset
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Ontario

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanor
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 18 years of age or older
- Must have reliable transportation to commute to/from work

**Thanks for considering a position with us Cheers**

**Our Commitment to Diversity & Inclusion**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- London, ON N6E 3A9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cannabis: 1 year (preferred)
- Retail: 1 year (preferred)
- Management: 2 years (preferred)

Licence/Certification:

- Cansel



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