Specialiste

3 weeks ago


Quebec City, Canada EXFO Full time

Specialiste, Soutien centres de services

**Principaux lieux**:Quebec, Quebec, CA
- Southampton, GB**Type d’offre d’emploi**:Temps plein**Type de lieu de travail**:Hybride**Numéro de l'offre**:4084EXFO développe des solutions de test, de surveillance et d'analyse plus intelligentes pour l'industrie mondiale des communications. Nous sommes des conseillers de confiance pour les opérateurs de réseaux fixes et mobiles, les hyperscalers et les leaders du secteur de la fabrication, du développement et de la recherche. S'appuyant sur nos 35 années d'innovation, la combinaison unique d'équipements, de logiciels et de services d'EXFO permet des transformations plus rapides et plus sûres liées aux réseaux 5G, cloud natifs et à fibre optique. Avec près de 1 900 employés dans plus de 25 pays, EXFO est le no. 1 mondial des solutions de test de fibre optique et a déployé plus de 250 systèmes d'assurance dans le monde. Nous sommes toujours à la recherche des meilleurs talents pour nous aider à ouvrir la voie dans une industrie florissante aux opportunités illimitées.
- Sous la supervision du Gestionnaire - Service Après-Ventes, vous aurez la responsabilité de fournir un soutien et une assistance liés à la réparation et à la maintenance de la gamme de produits EXFO. Vos principaux clients sont des techniciens travaillant au sein d’un réseau mondial de partenaires certifiés, formés à l’utilisation des procédures et outils EXFO pour l’étalonnage et la réparation des instruments de test et de me sure EXFO. Vous aiderez également d’autres centre de services EXFO et gérerez les demandes émanant de collègues internes d’EXFO. Toutes les activités sont liées à la réparation, à la maintenance et à la validation des performances de nos produits.- En tant que spécialiste du support, vos principales tâches seront;-
- Répondre aux demandes de nos partenaires directement et sans aide
- Communication avec des ressources provenant de divers départements à l’interne
- Fournir une formation sur l’utilisation de nos équipements et procédures d’étalonnage
- Évaluation des coûts de réparation / maintenance / mise à niveau
- Création de communiquer et documents de procédure-
- Fournir des conseils à vos collègue à l’interne
- Fournir des suggestions et des améliorations quant à la fiabilité et à la facilité d’entretien des nouveaux produits EXFO
- Être disponible, occasionnellement pour des activités de maintenance ou de formation à l’extérieur- En fonction de la charge de travail et du partage du travail au sein de votre équipe, vous pouvez également participer aux tâches suivantes;-
- Gestion des listes de prix pour le service et les pièces,
- Retrait de produits ou d’élément de service qui sont en fin de vie
- Autres activités diverses liées aux opérations quotidiennes de votre groupe- La majorité du soutien externe sera en anglais, tandis que les activité internes seront principalement en français. Il s’agit d’un rôle stimulant qui nécessitera une collaboration étroite avec plusieurs départements d’EXFO, ainsi que des relations avec divers partenaires de services culturels du monde entier.- Pré-Requis Technique:- Forte connaissance et expérience des techniques moderne de l’électronique et de la fibre optique au niveau de la réparation et de la calibration
- Expérience de travail dans un environnement de production ou de service avec les outils qui y sont reliés
- Solides compétences liées à la maintenance, la récupération et la reconstruction logiciel d’un équipement de test basés sur le système d’exploitation Windows
- Familier avec les opérations et le flux de travail des installations de services et des outils / infrastructure de service
- Bonnes compétences de présentation à des fins de formation-
- Avoir un passeport valide est requis
- Tout autre langue parler sera considéré comme un atout- Compétence interpersonnelles recherché :- Communication: Des compétences en communication efficace, à la fois à l'oral et à l'écrit, sont essentielles. Vous serez chargé de répondre aux tickets, de dispenser certaines des formations, de créer des documents et de collaborer avec des collègues et des partenaires de service. Une communication claire et concise favorisera des interactions fluides et une compréhension entre toutes les parties concernées.-
- Orientation Service Client : En tant que spécialiste du support, vous traiterez avec des clients, tant internes qu'externes. Avoir une mentalité axée sur le service à la clientèle et la capacité de comprendre les besoins et les préoccupations des clients est crucial. Être patient, réactif et engagé à résoudre les problèmes contribuera à une expérience client positive.-
- Résolution de Problèmes : La capacité d'analyser des situations complexes, d'identifier les causes profondes et de proposer des solutions efficaces est primord



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