Communications Assistant A
6 days ago
Please refer to the
job aid for instructions on how to apply.
ABOUT THE UNIT
Under the direct supervision of the Client Services Manager, the AskMcGill Student Navigator represents Student Services at on-campus kiosk locations and student events on both of McGill’s campuses during Orientation Week and throughout the academic year. The role of the AskMcGill Student Navigator involves greeting new students, promoting Student Services, providing general information, responding to questions regarding campus resources and campus activities, and referring students to appropriate locations and services for support. Comprehensive, paid training is provided to prepare student staff for the busy fall orientation period.
MAJOR DUTIES AND RESPONSIBILITIES
- Welcome new and returning students in a professional and friendly manner
- Promote Student Services & other university resources (e.g., AskMcGill, Wellness Map)
- Answer questions, provide information and give directions
- Maintain an adequate supply of resource material (e.g., campus maps/Services pamphlets)
- Search for and share relevant resources with students
- Set up and take down of kiosk, equipment, and signage as required by location
- Tracking frequently asked questions and service statistics
QUALIFICATIONS & EXPERIENCE
- Excellent oral communication skills
- At least one year of on-campus experience
- Must be able to lift 20 lb (set up and take down of tents & kiosks)
- General knowledge about on-campus resources, activities and services
- Demonstrated customer service experience
- Punctual, conscientious, and reliable
- Strong interpersonal skills
- Respectful, positive attitude, and empathetic
- Must be available for mandatory in-person training on August 13, 14 & 15, 2024
- Work Study Eligible Students Preferred
- Must be a full-time McGill Student in a degree program
- Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at level 1 (written) and level 4 (spoken) on a scale of 0-4.
EMPLOYMENT LEARNING OUTCOMES
- Demonstrate a student-centred and inclusive interpersonal approach to customer service.
- Demonstrate knowledge of Student Services and University support mechanisms and resources.
Hours/Week:
- AskMcGill Kiosks Downtown & Macdonald Campus approx. 3-8 hours per week (must be available for in-person training downtown campus August 13, 14 & 15, 2024)
- Must be available for work approx.10-30 hours per week for the Fall Orientation period from mid-August to mid-September
**OPEN TO MCGILL STUDENTS ONLY**
- McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through _
- accommodation policies and procedures_
- All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority._
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