Administrative Assistant Ii

2 weeks ago

Toronto, Canada University Health Network Full time

**JOB TITLE MEDICAL ADMINISTRATIVE ASSISTANT II**

**Job Posting #**:928187

**Union**:Non-Union

**Site**: TORONTO WESTERN HOSPITAL

**Department**:ARTHRITIS PROGRAM

**Reports to**:PHYSICIAN (S), CLINICAL MANAGER

**Hours**: 37.5 hours per week

**Wage range or Salary**: $ 24.10 - $ 30.12 per hour: To commensurate with experience and consistent with UHN compensation policy

**Status**:Permanent Full Time

**Shifts**:Days

**Posted Date**: January 25, 2024

**Closing Date**: February 7, 2024

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

**POSITION**:
The Medical Administrative Assistant II utilizes knowledge of medical terminology and exercises judgement, decision-making and independence to provide advanced secretarial and clerical services to enable improved patient experience, in support of the physician(s) including:

- Ensuring the efficient operation of the office, including performing cross-functional responsibilities that enable innovative model of care referral, booking and schedule processes for their physician(s) and rapid access clinic
- Working effectively with various TeamUHN members to ensure patients are scheduled and moved through their care pathway and the health system effectively to ensure their care needs are managed.
- Demonstrating strong technology and organization skills to maintain tracking sheets, call logs, and other booking systems to ensure effective management of clinic booking schedules, surgical booking and physician calendars.
- Strong organizational skills to effectively maintain and modify confidential medical electronic/paper/filing/retrieval methods, systems.
- Performing other duties consistent with the job classification, to support divisional strategic initiatives related to Patient Experience, Integrated/Connected Care and other innovative models of care both clinical and research.

**QUALIFICATIONS/SKILLS**:

- Completion of College diploma/University undergraduate degree or recognized equivalent - required
- Completion of recognized medical office administration program at the diploma level or equivalent - required
- Completion of a medical terminology course - as asset
- Strong command of medical terminology
- A minimum of Two (2) years related medical administrative support experience
- Previous on-the-job computer/word-processing, database and spreadsheet software experience, in a Microsoft Office Environment preferred
- EMR system experience, EPIC (an asset)
- Strong interpersonal and customer service skills, to support enhance patient and family experience
- Excellent organization and time management skills
- Strong verbal and written communication skills
- Ability to use good judgment in assessing difficult situations, quickly responding to the needs and changes of the clinic
- Ability to problem solve with mínimal direction and be resourceful to accomplish tasks with mínimal supervision.
- Ability to work independently and as a team player
- Experience working in a health care environment required
- Comprehensive knowledge of health care, organizational/office practices, procedures and standards
- Ability to produce high quality work in accordance with Hospital standards
- Ability to maintain confidentiality
- Experience working in a teaching hospital environment preferred

**Why join UHN?**

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with

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