Control Room Operator

2 weeks ago

Toronto, Canada Pragmatic Play Full time

**Description**:
**About Us**:
Pragmatic Play is a leading game developer providing player favourites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages, and currencies.

Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again.

We are seeking a highly skilled and detail-oriented individual to join our team as a Control Room Operator. As a Control Room Operator, you will be responsible for ensuring the functionality of the studios while respecting and maintaining the game standards imposed by the company. You will also collaborate with several departments to identify and resolve all game irregularities due to dealer mistake, technical issues, or any other reason.

**Specific Responsibilities**:

- Open and close tables according to the preset schedule and follow the Standard Operating Procedures
- Inform the management of the company of any situation that can impact the operational activities in a negative manner
- Acknowledge the table calls and solve them so that the game can be resumed without delays
- Remain up to date with all procedures, rules, promotions and games strategies
- Suggests measures to improve the overall client experience
- Assist with the investigation of fraud or suspicion of fraud from the players and/or employees
- Prepare and send daily and/or periodical reports regarding employees’ performance and games functionality
- Report and log incidents and mistakes observed during the shift
- Monitor studios remotely to ensure that all the company’s procedures and standards are respected by the employees
- Escalate all incidents that cannot be resolved at 1st line to the appropriate 2nd line or 3rd line support functions via internal systems as required
- Ensure compliance with legislative measures and working procedures

**Requirements**:

- Flexibility to work across shifts in a 24/7 work environment
- Experience working in a team-oriented, collaborative environment
- Prior experience in the online gaming industry would be an asset
- Ability to work in a fast-paced environment where time is of the essence
- Demonstrated sound decision-making ability, with the capacity to handle multiple tasks simultaneously
- Strong problem-solving skills and ability to remain calm under pressure
- Comfortable with technology and have basic computer skills
- Ability to maintain accuracy and discretion in handling sensitive information

  • Control Room Operator

    2 months ago

    Toronto, Canada Accessible Media Inc. Full time

    **Employment Opportunity** Accessible Media Inc. (AMI)’s mission is to entertain, inform and empower Canadians who are blind or partially sighted. Operating three broadcast services, AMI-télé in French, AMI-tv and AMI-audio in English, AMI’s vision is to establish and support a voice for Canadians with disabilities, representing their interests,...

  • Control Room Operator

    3 days ago

    Toronto, Ontario, Canada Pragmatic Play Full time

    Description:About Us:Pragmatic Play is a leading game developer providing player favourites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major...

  • Control Room Operator

    1 month ago

    Toronto, ON, Canada JobContax Full time

    Our client is an international multi-disciplinary consultancy. You will be part of a team that has responsibility to manage all processes associated with the Operation and Maintenance of the Dublin Tunnel, Jack Lynch Tunnel, and the MTCC. This includes Toll Collection, Traffic Management, Tunnel Safety Management, Emergency and Contingency Planning,...

  • Control Room Operator

    3 days ago

    Old Toronto, Ontario, Canada Vanderlande Industries GmbH Full time

    POSTION SUMMARY:Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 9,000 employees, of whom 1,900 are in North America, all committed to moving its customers'...

  • Control Room Operator

    3 days ago

    Old Toronto, Ontario, Canada JobContax Full time

    Job DescriptionOur client is an international multi-disciplinary consultancy. You will be part of a team that has responsibility to manage all processes associated with the Operation and Maintenance of the Dublin Tunnel, Jack Lynch Tunnel, and the MTCC. This includes Toll Collection, Traffic Management, Tunnel Safety Management, Emergency and Contingency...

  • Director, Control Room

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 200839 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose To lead a dynamic team of compliance professionals based in Toronto, New York, London and Singapore responsible for developing and managing Scotiabank's control room processes and monitoring programs including for global...

  • Director, Control Room

    3 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 200839Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeTo lead a dynamic team of compliance professionals based in Toronto, New York, London and Singapore responsible for developing and managing Scotiabank's control room processes and monitoring programs including for global watch...

  • Rooms Controller

    3 days ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Control Room Operator

    2 months ago

    Toronto, Canada Accessibilité Média Inc (AMI) Full time

    Accessible Media Inc. (AMI)’s mission is to entertain, inform and empower Canadians who are blind or partially sighted. Operating three broadcast services, AMI-télé in French, AMI-tv and AMI-audio in English, AMI’s vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through...

  • Control Room Operator

    5 days ago

    Toronto, Canada Accessible Media Inc. Full time

    Accessible Media Inc. (AMI)’s mission is to entertain, inform and empower Canadians who are blind or partially sighted. Operating three broadcast services, AMI-télé in French, AMI-tv and AMI-audio in English, AMI’s vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through...

  • Control Room Operator

    3 weeks ago

    Toronto, Canada Allied Universal® Full time

    Control Room Operator - Bank **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold...

  • Rooms Controller

    3 weeks ago

    Toronto, Canada 1 Hotel Toronto Full time

    Overview: **Grow with us...**: The Rooms Division at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the...

  • Rooms Controller

    3 days ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key...

  • System Operator

    3 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • System Operator

    4 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • Control Room Operator

    4 days ago

    Toronto, Canada Allied Universal® Full time

    Control Room Operator - Experienced Security **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and...

  • Control Room Operator

    1 week ago

    Toronto, Canada Allied Universal® Full time

    Control Room Operator - Experienced Guard **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and...

  • Control Room Team Leader

    1 month ago

    Toronto, ON, Canada Vanderlande Industries GmbH Full time

    Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada. You will play a pivotal...

  • Rooms Controller

    2 months ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23040319 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assign room according to guest request and preferences whenever possible....

  • Rooms Controller

    2 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24047854 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever possible. Pre-register...