Housekeeping Lead

5 months ago

Ottawa, Canada Sonder Full time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest’s experience is of the highest quality

We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience

AT SONDER YOU WILL:
- Manage weekly and daily cleaning schedules for a team of housekeepers- Support and lead cleaner onboarding and ongoing training and improvement- Organize and prepare supplies for daily distribution, leading inventory control and organization- Triage and delegate guest requests in real-time to cleaner schedules- Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order- Conduct special projects as assigned- Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property- Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs- Daily travel around market and central warehouse to complete tasks and manage cleaning program

WHAT WE LOOK FOR:
- A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials- Working knowledge of operating household cleaning equipment and best practices- Physical stamina and mobility including ability to reach, kneel, and bend- Ability to lift, push, and pull required load (usually about 40 lbs)- This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

We also have great benefits to make your life easier so you can focus on what you’re best at:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Annual free credits and discounts to stay in Sonders- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

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