Guest Services Agent

6 months ago

Simcoe, Canada Comfort Inn Simcoe Full time

**THE OPPORTUNITY**:
GUEST SERVICES AGENT

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Services Agent position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.

In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.

**ACTIVITIES**:
The duties and responsibilities for the Guest Services Agent/Night Auditor include, but are not limited to the following:

- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent communication skills English
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays

**Job Types**: Full-time, P

  • Guest Services Agent

    7 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Attendant

    6 months ago

    Simcoe, Canada Sienna Senior Living Full time

    **Guest Attendant - Casual** If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Guest Attendant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Guest Attendant your typical...

  • Rental Agent

    6 months ago

    Simcoe, Canada Hertz Blue Star Leasing Full time

    **Hertz Rental Agent Opportunity** Hertz Blue Star Leasing is a Vehicle Rental Business, located at 275 Queensway West, in Simcoe (Norfolk County). Currently, we a searching for a Part-Time Rental Agent. The role involves facilitating rentals to customers in a friendly and professional manner. As well as, cleaning vehicles (interiors & exteriors),...

  • Front Desk Agent

    6 months ago

    Simcoe, Canada Johanco inc - Travelodge Simcoe Norfolk Fitness Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Hospitality industry - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of...

  • Servicenorfolk Agent

    6 months ago

    Simcoe, Canada Norfolk County Full time

    **Scope of Position**: ServiceNorfolk Agents are the public face of Norfolk County, responding to customer inquiries, service requests and concerns related to municipal services. Team members are enthusiastic County ambassadors who put the customer first in everything they do. They are patient, empathetic and friendly, and are able to solve any problem with...

  • Host/hostess

    3 months ago

    Simcoe, Canada Eleven Eleven Real Estate Services Inc Full time

    *The office location is in Simcoe, Ontario* We are currently seeking a personable and professional individual to join our team as a Real Estate Host/Hostess. In this role, you will be the first point of contact for potential buyers and visitors, creating a welcoming and informative atmosphere. **Responsibilities**: - Greet potential buyers and visitors...

  • Support Worker

    3 months ago

    Simcoe, Canada Church Out Serving Full time

    Church Out Serving offers a "Home For the Night" to neighbours who are vulnerable and experiencing homelessness. The Support Worker (SW) will offer our guests a safe, warm, indoor place to sleep overnight, access to food and washroom facilities, hygiene necessities and phone charging ports. We are currently looking to add 2 temporary SW positions - 1...

  • Team Member

    6 months ago

    Simcoe, Canada Tim Hortons | Nelson Foods Inc. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Breakfast Attendant

    6 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: BREAKFAST ATTENDANT (6 am to 11.30 am and Monday to Friday) REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Team Member

    6 months ago

    Simcoe, Canada Tim Hortons | Nelson Foods Inc. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Breakfast Attendant

    6 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: BREAKFAST ATTENDANT (6 am to 11.30 am and Monday to Friday) REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Room Attendant/housekeeping

    4 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Room Attendant/housekeeping

    7 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Room Attendant/housekeeping

    4 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A...

  • Food Truck and Catering Staff

    6 months ago

    Simcoe, Canada Forkin Perogy Full time

    Job Summary: We are seeking a skilled and experienced Caterer to join our team. As a Caterer, you will be responsible for providing exceptional food service and ensuring guest satisfaction at various events. If you have a passion for the food industry and enjoy creating memorable dining experiences, we would love to hear from you. **Responsibilities**: -...

  • Customer Service Associate

    2 months ago

    Simcoe, Canada Norfolk Fruit Growers' Association Full time

    **Job Summary**: This position is responsible for providing exceptional customer service to all clients and guests of The Apple Place, providing a positive customer experience through knowledge of products, maintaining a clean and organized storefront, and conducting efficient and accurate customer transactions. This role requires an individual who is...

  • Server

    6 months ago

    Simcoe, Canada Boston Pizza International, Inc. Full time

    **Server**: Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our Guests. Servers are responsible for the accuracy of the entire order as well as maintaining a positive and Guest focused attitude through the...

  • Housekeeping Room Attendant

    6 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Housekeeping Room Attendant

    6 months ago

    Simcoe, Canada Comfort Inn Simcoe Full time

    **THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Thriving Amusement Park Team Member

    4 weeks ago

    Simcoe, Canada Gable Concessions Inc. Full time

    Job OverviewGable Concessions Inc. is seeking a highly motivated and energetic Amusement Park Team Member to join our team. As an Amusement Park Team Member, you will be responsible for ensuring that our guests have a safe and enjoyable experience at our amusement park.SalaryThe estimated annual salary for this position is $45,000 - $65,000, depending on...