Receptionist

7 days ago

Burlington, Canada Surex Full time

Founded in 2012, Surex is Canada’s fastest growing online Insurance Marketplace. Surex's growth has been awarded by the Fintech Business of the Year Awards, Canadian Business' Growth 500 3 years in a row, and the Globe & Mail's Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space. Recently we were acknowledged for "Top Insurance Workplace" from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020. And we are just getting started

At Surex, our mission is to give security, transparency, and comfort to Canadians. Currently we have 70,000+ policy holders across 9 Provinces and Territories. We are investing in increasing our capacity to scale and have coals of reaching 500,000+ customers.

We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve on a daily basis.

We are currently looking for a highly motivated and committed Receptionist to join Surex’s Burlington, ON office.

**About the role**:
Reporting to the Reception Supervisor, the Receptionist is responsible for managing the front desk on a daily basis and includes offering administrative and clerical support across the organization. We are looking for a professional with a friendly attitude and the ability to multitask to serve as Surex’s front desk receptionist at our office located in Burlington, ON. The Receptionist will always have a professional appearance and demeanor as you will be the first point of contact for our company. You will welcome guests and greet people who visit the business and help direct them where they need to go. You will also coordinate front-desk activities, including distributing correspondence, answering and redirecting phone calls.

**Responsibilities & Duties**:

- Greet visitors entering the building, answering any questions, providing directions, and alerting staff when someone is there to meet or visit them
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls/meetings as requested
- At all times, ensure exceptional customer service, by remaining polite, happy, and calm as they tend to each client through a variety of forms of communication
- Manage the building log of who is entering and exiting the building
- Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
- Sort through returned mail and remedy errors
- Maintain the reception area, keeping it clean and free of clutter
- Handle filing and data entry as requested
- Perform administrative tasks as needed, including proofreading, transcription and creating invoices
- Obtain applicable information from customers to relay helpful information to brokers to provide the best service possible promptly
- Provide contact information to Insurance companies as required and/or transfer calls from insurance companies to the appropriate broker
- Additional administrative tasks or responsibilities to support VP, Distribution East as required
- Scanning for the Audit department
- Future assistance with PowerBroker download, ensure technical skills are adept enough to perform this task

**Qualifications & Skills**:

- High school diploma or GED, associate degree in business or office administration preferred
- At least two years of training or experience in customer service and office work
- Computer proficiency
- Experience with PowerBroker preferred
- Highly organized and detail oriented
- Strong verbal and written communication skills with friendly attitude
- Ability to deal effectively with disgruntled clients
- Ability to work independently
- Ability to handle multiple task and duties simultaneously
- Familiarity with office equipment, such as fax machines, copy machines, phone systems
- Strong organizational skills
- Ability to work in a fast-paced environment
- Previous experience in the insurance industry considered an asset

Surex is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation. We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our recruitment and selection process, please contact us at 1-855-242-6612.

Please note that all applicants must be legally eligible to work in Canada and must consent to a criminal record check.

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