Qc Casheir Supervisor Trainee
5 months ago
Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.
The Role: Reporting to the Cashier Department Head (or his/her delegate), the Cashier Supervisor is responsible for supporting the Department Head and Assistant Department Head in providing guidance, supervision and sets as a good example for Cashiers to follow.
- Major Responsibilities: Greet customers with smile, friendly enthusiasm.
- Provide good customer service at Customer Service
Counter, such as order and replenish gift cards, handle
returned product, return bottles, sale of tobacco, answer
phone call, sell lottery tickets, bus tickets and gift cards
etc.
- Resolve customer complaints and maximize customer
satisfaction by building rapport, providing good smile and
eye contact and paying attention to them
- Lead by example by performing duties of Cashier if
required
- Create good customer experience via delivering fast and
accurate checkout service, prevent possible fraud (PLU #
input, Scan merchandise, transaction discrepancies,
identify counterfeit / fake cards)
- Provide guidance and supervision to Cashier; assist
Department Head to train department staff
- Keep self-updated with all in store promotion activities so
that to perform correct checkout services
- Knowledge, Skills and Ability Requirements: Flexible to work in shifts, including weekdays, weekends,
evening hours and statutory holidays
- Be prepared to stand for a long time; have a good
understanding of tools & equipment relevant to the job
- Possess basic computer skills in MS Office & basic
knowledge of accounting
- Able to handle paper work/report effectively and in an
organized manner
- Know how to interpret labels of merchandises
- Good knowledge of payment method including cash, bank
cards, and credit cards etc.; possess knowledge in selling
lottery tickets, bus tickets, gift cards etc.
- Good communication skills. Proficiency in French is required, knowledge of Chinese (Mandarin/Cantonese) is considered an asset
- Possess knowledge in workplace health & safety
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